At a Glance
- Tasks: Serve delicious Italian dishes and create memorable experiences for our guests.
- Company: Join Big Mamma, a vibrant French Italian restaurant group with a fun atmosphere.
- Benefits: Competitive pay, tasty staff meals, discounts, and wellness support.
- Other info: Flexible hours, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a passionate team and share your love for Italian cuisine.
- Qualifications: A big smile, great energy, and previous experience in a busy restaurant.
The predicted salary is between 12 - 16 £ per hour.
Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 31 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Waiter/Waitress!
YOUR MISSION: You will be part of a BIG MAMMA floor team! Your top priority will be to look after all of the guests in your section - following the steps of service, giving recommendations, upselling and processing payments. You will master the knowledge of our products, wines and cocktails. You will be opening and closing the floor. You will respect health and safety standards and maintain cleanliness and organisation across the floor. You will spread magic and make our customers live the best moment of their day! You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude.
YOUR SKILLS:
- Big Smile and passion for Italian food!
- Great energy, proactive attitude and team spirit
- Excellent customer service and communication skills
- Previous experience as a waiter/waitress in a busy restaurant
- Flexible availability, including weekends and evenings
OUR OFFER:
- Competitive pay: 12.21/h + 15% of the Service Charge you generate in your section + 1 tronc point
- Permanant, full-time position
- 5 days working week with 2 consecutive days off
- Tasty staff food served family style
- 15% Employee discount in all of our restaurants
- 500 referral bonus when you refer a friend
- Employee of the Month award
- Open Up - free, confidential mental health and wellness support
- Wagestream: Financial Well-Being platform that allows you to access your wages between paydays
- Regular training
Waiter/Waitress - London employer: Big Mamma
At Big Mamma, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. As a Waiter/Waitress in our London restaurant, you'll enjoy competitive pay, generous employee discounts, and opportunities for personal growth through regular training. Join us to be part of a passionate team dedicated to delivering authentic Italian dining experiences while having fun and making lasting memories with your colleagues and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress - London
✨Tip Number 1
Get to know the restaurant vibe! Before you apply, pop in for a meal or a drink. This way, you can soak up the atmosphere and get a feel for the team. Plus, it gives you something to chat about during your interview!
✨Tip Number 2
Network like a pro! Talk to friends or family who might know someone at Big Mamma. A personal connection can really help your application stand out. Don’t be shy; reach out and ask for a referral!
✨Tip Number 3
Show off your personality! When you get that interview, let your passion for Italian food and customer service shine through. Be warm, smiley, and ready to share why you’d be a great fit for the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest openings and updates there, so keep an eye on it!
We think you need these skills to ace Waiter/Waitress - London
Some tips for your application 🫡
Show Your Passion for Italian Food:When you're writing your application, let your love for Italian cuisine shine through! Share any experiences you've had with Italian food or restaurants, and why you want to be part of the Big Mamma family.
Highlight Your Customer Service Skills:Make sure to emphasise your previous experience in customer service. We want to see how you've made guests feel special in the past, so share some examples that showcase your warm and professional attitude!
Be Proactive and Team-Oriented:We value team spirit at Big Mamma, so mention any times you've worked well with others in a busy environment. Show us that you're not just a great waiter/waitress, but also a fantastic teammate who helps out when needed!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and get you on board with our amazing team. We can't wait to hear from you!
How to prepare for a job interview at Big Mamma
✨Know Your Menu Inside Out
Before the interview, make sure you familiarise yourself with Big Mamma's menu. Understand the dishes, ingredients, and any special recommendations. This will not only impress your interviewers but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for a guest. This will demonstrate that you embody the warm, professional attitude that Big Mamma values.
✨Emphasise Team Spirit
Big Mamma is all about teamwork! Be ready to discuss how you’ve collaborated with colleagues in previous roles. Highlight any experiences where you helped out teammates during busy shifts or resolved conflicts, showcasing your proactive attitude.
✨Dress to Impress with a Smile
First impressions matter! Dress smartly and maintain a friendly demeanour throughout the interview. A big smile can go a long way in showing your enthusiasm for the role and aligning with the restaurant's vibrant atmosphere.
