At a Glance
- Tasks: Lead the front-of-house team and ensure top-notch service quality.
- Company: Join Big Mamma, a vibrant French Italian restaurant group with a unique ambience.
- Benefits: Enjoy a competitive salary, 28 days holiday, and employee discounts.
- Other info: Opportunities for career growth and training across Europe.
- Why this job: Be part of a dynamic team and create memorable dining experiences.
- Qualifications: Experience in hospitality and a passion for excellent service.
The predicted salary is between 30000 - 40000 £ per year.
Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 36 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland), the United Arab Emirates (Dubai) and Mexico (Mexico City). Our mission is to share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.
As a Supervisor in London, you will report to the Front-of-House Manager and embody our values of excellence, meritocracy, entrepreneurship, and authenticity in the restaurant every day.
Your areas of responsibility:
- Responsible for service quality: Ensure excellence, consistency, and speed of service, in line with the Big Mamma vision.
- Responsible for welcoming guests.
- Contribute to the restaurant’s performance: Optimize table turnover/service pace and staff efficiency for resetting tables. Ensure the average check meets targets through staff briefings, sales training requests when needed, performance monitoring of section heads, and individual coaching.
- Ensure smooth front-of-house operations: Ensure compliance with dining room hygiene standards. Propose initiatives to control front-of-house labor costs. Oversee team schedules. Responsible for orders and stock management (wine, tableware, aprons). Responsible for cash handling. Ensure proper use and maintenance of equipment.
- Responsible for the success of the front-of-house team: Participate in the recruitment process for new hires. Support the onboarding of new team members. Coach and support the front-of-house team daily. Be a key driver of team cohesion and positive working relationships.
Our Offer:
- Highly competitive salary.
- Permanant contract.
- Full time role.
- 2 consecutive days off per week.
- 28 days paid holiday per year.
- Pension scheme.
- Meal on shift: we serve the staff meal before the lunch and dinner shift.
- Employee discount: discount on food and drink at our restaurants for you and up to 3 of your friends.
- Continuous trainings, team buildings and career opportunities: we offer a training path and concrete career opportunities.
- Geographical mobility in UK & Europe across all our venues.
BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, ethnicity, color, religion, national origin, disability, age, or any other characteristic protected by law.
Supervisor employer: Big Mamma
Big Mamma is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. As a Supervisor in our London restaurant, you will enjoy competitive salaries, generous holiday allowances, and continuous training opportunities, all while being part of a dynamic team dedicated to delivering unforgettable dining experiences. With geographical mobility across the UK and Europe, you can explore diverse career paths within our expanding restaurant group.
