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For Companies At a Glance
- Tasks: Lead the front-of-house team, ensuring guests receive a warm welcome and seamless service.
- Company: Join Big Mamma, a vibrant French-Italian restaurant group with a commitment to sustainability.
- Benefits: Enjoy competitive pay, daily meals, discounts, and access to your earnings anytime.
- Why this job: Be part of a dynamic team creating memorable dining experiences in Central London.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for Italian cuisine.
- Other info: Flexible hours, continuous training, and opportunities for career growth across UK and Europe.
The predicted salary is between 36000 - 43200 £ per year.
Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.
We’re now looking for a Reception Supervisor to lead our front-of-house teams across our Central London restaurants.
The role
- As a Reception Supervisor at Big Mamma, you’ll be the perfect example of our brand, ensuring every guest receives a warm, professional welcome and a seamless experience.
- Lead the host team, maintaining high standards and maximising bookings.
- Resolve or escalate issues and complaints when needed.
- Manage bookings and enquiries using SevenRooms.
- Onboard and train new hosts, supporting floor managers with rota scheduling.
- Solve problems proactively when bookings or service don’t go as planned.
- Create memorable moments for guests with a warm, friendly and professional attitude.
- Support the Events Team in managing enquiries for private hire and events.
- Assist with the coordination and on-the-day organisation of events and private hire.
About you
- Big smile and passion for Italian food.
- High energy, proactive attitude and team spirit.
- Excellent customer service, leadership and communication skills.
- Comprehensive knowledge of floor operations.
- Previous experience as a head host/hostess or reception supervisor.
- Previous experience with SevenRooms.
- Flexible availability, including evenings and weekends.
What Big Mamma offers
- Permanent, full-time position.
- £18.21 per hour + Tronc Point.
- 5-day working week with 2 days off.
- Daily staff meals.
- 15% discount across all Big Mamma restaurants (UK and Ireland).
- £500 employee referral bonus.
- Wagestream – access your pay between paydays.
- Mental health & wellbeing support (Open Up).
- Continuous training and career progression.
- Mobility across UK and European venues.
Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.
Receptionist Supervisor - London employer: Big Mamma
Contact Detail:
Big Mamma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Supervisor - London
✨Tip Number 1
Get to know the company! Before your interview, dive into Big Mamma's vibe and values. Understanding their commitment to hospitality and sustainability will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your leadership skills and customer service experience, as these are key for the Reception Supervisor role.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent Big Mamma's high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist Supervisor - London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for Italian food and hospitality. A warm, friendly tone can make a big difference.
Tailor Your Experience: Make sure to highlight your relevant experience as a head host or reception supervisor. We’re looking for specific examples of how you've led teams and managed bookings, so tailor your application to reflect that!
Be Proactive: In your application, mention how you’ve solved problems in the past, especially when things didn’t go as planned. We love proactive attitudes, so share those moments where you turned challenges into memorable experiences for guests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Big Mamma family!
How to prepare for a job interview at Big Mamma
✨Know the Brand Inside Out
Before your interview, dive deep into Big Mamma's ethos and values. Understand their commitment to homemade food and vibrant hospitality. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to maintain high standards and create memorable moments for guests.
✨Familiarise Yourself with SevenRooms
Since managing bookings and enquiries using SevenRooms is part of the role, brush up on how this system works. If you have experience with it, be ready to discuss specific scenarios where you used it effectively to enhance guest experiences.
✨Bring Your Passion for Hospitality
Big Mamma values a big smile and a passion for Italian food. During the interview, let your enthusiasm shine through. Share stories about your love for Italian cuisine and how you’ve created positive experiences for guests in previous roles.
