At a Glance
- Tasks: Serve delicious Italian food and create memorable experiences for guests.
- Company: Join the vibrant Big Mamma Group, known for its amazing Italian cuisine.
- Benefits: Competitive pay, service charge bonuses, staff meals, and discounts.
- Other info: Flexible hours, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a fun team and share your love for Italian food.
- Qualifications: Passion for food, strong communication skills, and previous experience preferred.
The predicted salary is between 24750 - 30250 £ per year.
Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with one simple dream: changing people's lives with pizza. In the UK & Ireland, that dream lives in 9 restaurants across 4 cities: Gloria, Ave Mario, Circolo Popolare, Barbarella, Carlotta and Jacuzzi in London, Circolo Popolare in Manchester, La Bellezza in Birmingham, and Gloria in Dublin. Every plate is 100% homemade, every space is jaw-dropping, and every table gets a huge smile at a fair price. We believe hospitality is a real career, and we're on the hunt for talents ready to grow with us and bring their own crazy love for Italian food to the Squadra.
We're now looking for a passionate Waiter/Waitress to join our team!
Your Mission
- Take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments
- Master our menu, including dishes, wines and cocktails
- Open and close your section of the floor with professionalism
- Maintain cleanliness, organisation and health & safety standards across the floor
- Support your colleagues during service and contribute to a positive, high-energy environment
- Create memorable moments for our guests with a warm, friendly and professional attitude
About You
- Passion for Italian food and excellent customer service
- High energy, proactive attitude and team spirit
- Strong communication skills and previous experience as a waiter/waitress in a busy restaurant
- Flexible availability, including evenings and weekends
Our offer to you
- Permanent, full-time role: 12.71 basic pay
- 15% of the service charge you generate in your section
- 1 tronc point per hour
- Daily staff meals served family-style
- 15% employee discount in all UK & Ireland restaurants
- 500 referral bonus for recommending a friend, T&Cs apply
- Mental health & wellbeing support
- Earned Wage Access - unlock your pay between paydays
- Regular training & career growth opportunities
- International mobility with opportunities to work across the group
Big Mamma Ltd is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate based on age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.
Waiter/Waitress - Manchester employer: Big Mamma
Big Mamma Group is an exceptional employer that prioritises a vibrant work culture and employee development in the heart of London. As a Head Waiter, you will not only lead a passionate team but also enjoy benefits such as a share of service charge, staff meals, and generous discounts, all while having access to ongoing training and international mobility opportunities. Join us to be part of a dynamic environment where your contributions to guest delight are truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress - Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Big Mamma. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Big Mamma
Don't be shy about reaching out to Big Mamma directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiter/Waitress - Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Big Mamma and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Big Mamma
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
