At a Glance
- Tasks: Lead the floor team, provide exceptional service, and create memorable guest experiences.
- Company: Join Big Mamma Group, a vibrant Italian restaurant chain with a passion for hospitality.
- Benefits: Competitive pay, service charge bonuses, daily meals, and employee discounts.
- Other info: Opportunities for career growth and international mobility within the group.
- Why this job: Be part of a fun, energetic team and share your love for Italian cuisine.
- Qualifications: Experience in a busy restaurant, strong leadership skills, and a passion for customer service.
The predicted salary is between 24750 - 30250 £ per year.
Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with one simple dream: changing people's lives with pizza. In the UK & Ireland, that dream lives in 9 restaurants across 4 cities: Gloria, Ave Mario, Circolo Popolare, Barbarella, Carlotta and Jacuzzi in London, Circolo Popolare in Manchester, La Bellezza in Birmingham, and Gloria in Dublin. Every plate is 100% homemade, every space is jaw-dropping, and every table gets a huge smile at a fair price. We believe hospitality is a real career, and we're on the hunt for talents ready to grow with us and bring their own crazy love for Italian food to the Squadra.
We're now looking for a passionate Head Waiter/Waitress to join our team!
Your Mission
- Take care of all guests in your section and set the example for the rest of the team
- Follow the steps of service, provide recommendations, upsell and go the extra mile
- Master our menu, wines and cocktails, and help train junior waiters
- Open and close the floor with professionalism
- Support the management team with onboarding new runners
- Maintain cleanliness, organisation and health & safety standards
- Create memorable moments for guests with a warm, friendly and professional attitude
About You
- Previous experience as a Head Waiter/Waitress in a busy restaurant
- Passion for Italian food and excellent customer service
- High energy, proactive attitude and team spirit
- Strong communication and leadership skills
- Flexible availability, including evenings and weekends
Our offer to you
- Permanent, full-time role: basic pay + 19% of the service charge you generate in your section + 1 tronc point per hour
- Daily staff meals served family-style
- 15% employee discount in all UK & Ireland restaurants
- £500 referral bonus for recommending a friend, T&Cs apply
- Mental health & wellbeing support
- Earned Wage Access - unlock your pay between paydays
- Regular training & career growth opportunities
- International mobility with opportunities to work across the group
Big Mamma Ltd is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate based on age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.
Head Waiter/Waitress - Rathbone Pl, London employer: Big Mamma
Big Mamma Group is an exceptional employer that prioritises a vibrant work culture and employee development in the heart of London. As a Head Waiter, you will not only lead a passionate team but also enjoy benefits such as a share of service charge, staff meals, and generous discounts, all while having access to ongoing training and international mobility opportunities. Join us to be part of a dynamic environment where your contributions to guest delight are truly valued.
