At a Glance
- Tasks: Lead service, train junior staff, and ensure guest satisfaction in a vibrant environment.
- Company: Join the Big Mamma Group, known for its lively atmosphere and focus on guest delight.
- Benefits: Enjoy a share of service charge, staff meals, discounts, and wellbeing support.
- Other info: Opportunities for international mobility based on performance and business needs.
- Why this job: Be a key player in creating memorable dining experiences while developing your skills.
- Qualifications: Experience in hospitality and a passion for excellent customer service.
The predicted salary is between 28103 - 34348 £ per year.
Big Mamma Group in London seeks a talented Head Waiter/Waitress to lead service in a busy, guest‑focused environment.
You will set the standard for the floor, train junior waiters and drive guest satisfaction with warmth and professionalism.
We offer permanent, full‑time roles with a share of service charge, staff meals, generous discount, wellbeing support and ongoing training.
International mobility opportunities exist across the group, based on performance and business needs.
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Head Waiter - Lead Service, Training & Guest Delight in London employer: Big Mamma
Big Mamma Group is an exceptional employer that prioritises a vibrant work culture and employee development in the heart of London. As a Head Waiter, you will not only lead a passionate team but also enjoy benefits such as a share of service charge, staff meals, and generous discounts, all while having access to ongoing training and international mobility opportunities. Join us to be part of a dynamic environment where your contributions to guest delight are truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter - Lead Service, Training & Guest Delight in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Big Mamma. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Big Mamma
Don't be shy about reaching out to Big Mamma directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter - Lead Service, Training & Guest Delight in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Big Mamma and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Big Mamma
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
