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- Tasks: Welcome guests with a big smile and manage bookings like a pro!
- Company: Join the vibrant Big Mamma family, serving authentic Italian cuisine.
- Benefits: Earn £14.15 per hour, enjoy tasty staff meals, and access growth opportunities.
- Other info: Flexible hours, including weekends, in a fun, diverse environment.
- Why this job: Be the first face our guests see and create unforgettable dining experiences.
- Qualifications: Must have a passion for food, great energy, and customer service skills.
The predicted salary is between 29100 - 29100 £ per year.
Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 10 years, we have opened the doors to more than 30 restaurants in Europe! Our mission? To share with our customers 100% homemade, authentic Italian dishes in beautifully designed spaces, with big smiles! Get ready for good vibes, great food, and an incredible new adventure!
Join our amazing team as Host/Hostess!
YOUR MISSION:
- You will be part of a BIG MAMMA floor team!
- You will be the first person our guests meet at the beginning of their experience, and it is vital you give a warm, welcoming and professional first impression.
- You will be greeting and seating our guests, allocating tables and accommodating walk-ins.
- You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed.
- You will be a good problem solver, responding appropriately when bookings don't always go to plan.
- You will respect health and safety standards and maintain cleanliness and organisation across the floor.
- You will spread magic and make our customers live the best moment of their day!
- You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude.
YOUR SKILLS:
- Big Smile and passion for Italian food!
- Great energy, proactive attitude and team spirit
- Excellent customer service and communication skills
- Knowledge of the online booking system (SevenRooms is a bonus!)
- Previous experience as a host/hostess in a busy restaurant
- Flexible availability, including weekends and evenings
OUR OFFER:
- £14.15 per hour + tronc
- Tasty staff food served family style
- Regular training & growth opportunities
- Mobility across all of our venues in Europe
Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.
Host/Hostess - Dublin employer: Big Mamma
Contact Detail:
Big Mamma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host/Hostess - Dublin
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop by and soak in the atmosphere. This will help you understand what Big Mamma is all about and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your warm welcome! As a Host/Hostess, your first impression is key. Try greeting friends or family with a big smile and friendly chat to get comfortable with making guests feel special right from the start.
✨Tip Number 3
Brush up on your problem-solving skills! Think of scenarios where things might go wrong, like double bookings or last-minute changes. Being prepared to handle these situations will show you’re ready for the fast-paced environment at Big Mamma.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to master our booking system, SevenRooms!
We think you need these skills to ace Host/Hostess - Dublin
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see your passion for Italian food and your warm, welcoming attitude. Don't be afraid to sprinkle in a bit of your unique flair!
Tailor Your Experience: Make sure to highlight any previous experience as a host/hostess, especially in busy restaurants. We love seeing how you've handled customer service and problem-solving in the past, so give us the juicy details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Big Mamma. Plus, it’s super easy!
How to prepare for a job interview at Big Mamma
✨Show Your Big Smile
As a Host/Hostess, your first impression is crucial. Make sure to greet your interviewer with a warm smile and positive energy. This sets the tone for the interview and showcases your passion for customer service.
✨Know Your Stuff
Familiarise yourself with the restaurant's concept and menu. Being able to discuss your favourite Italian dishes or share what excites you about the Big Mamma experience will demonstrate your genuine interest in the role.
✨Master the Booking System
Even if you haven't used SevenRooms before, show your willingness to learn. Mention any similar systems you've worked with and express your enthusiasm for mastering new tools to enhance guest experiences.
✨Problem-Solving Mindset
Prepare examples of how you've handled challenging situations in previous roles. Whether it was managing a double booking or accommodating a last-minute walk-in, showcasing your problem-solving skills will impress your interviewer.