At a Glance
- Tasks: Lead the floor team, provide exceptional service, and create memorable guest experiences.
- Company: Join Big Mamma Group, a vibrant Italian restaurant chain with a passion for hospitality.
- Benefits: Enjoy competitive pay, daily staff meals, discounts, and mental health support.
- Other info: Opportunities for international mobility and regular training to boost your career.
- Why this job: Be part of a fun team, share your love for Italian food, and grow your career.
- Qualifications: Experience in a busy restaurant, strong leadership skills, and a passion for customer service.
The predicted salary is between 22950 - 28050 £ per year.
Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with one simple dream: changing people's lives with pizza. In the UK & Ireland, that dream lives in 9 restaurants across 4 cities: Gloria, Ave Mario, Circolo Popolare, Barbarella, Carlotta and Jacuzzi in London, Circolo Popolare in Manchester, La Bellezza in Birmingham, and Gloria in Dublin. Every plate is 100% homemade, every space is jaw-dropping, and every table gets a huge smile at a fair price. We believe hospitality is a real career, and we're on the hunt for talents ready to grow with us and bring their own crazy love for Italian food to the Squadra.
Your Mission
- Take care of all guests in your section and set the example for the rest of the team
- Follow the steps of service, provide recommendations, upsell and go the extra mile
- Master our menu, wines and cocktails, and help train junior waiters
- Open and close the floor with professionalism
- Support the management team with onboarding new runners
- Maintain cleanliness, organisation and health & safety standards
- Create memorable moments for guests with a warm, friendly and professional attitude
About You
- Previous experience as a Head Waiter/Waitress in a busy restaurant
- Passion for Italian food and excellent customer service
- High energy, proactive attitude and team spirit
- Strong communication and leadership skills
Our offer to you
- Permanant, full-time role: basic pay + 19% of the service charge you generate in your section + 1 tronc point per hour
- Daily staff meals served family-style
- 15% employee discount in all UK & Ireland restaurants
- £500 referral bonus for recommending a friend, T&Cs apply
- Mental health & wellbeing support
- Earned Wage Access - unlock your pay between paydays
- Regular training & career growth opportunities
- International mobility with opportunities to work across the group
Big Mamma Ltd is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate based on age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.
Head Waiter/Waitress employer: Big Mamma
Big Mamma is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With competitive pay, generous benefits like daily staff meals and mental health support, as well as opportunities for career advancement across UK and European venues, working as a Bartender in London offers a rewarding experience in a dynamic environment dedicated to delivering unforgettable moments for guests.
