At a Glance
- Tasks: Lead the floor, deliver exceptional guest experiences, and train junior teammates.
- Company: Big Mamma Ltd, a vibrant restaurant group in London.
- Benefits: Base pay plus 19% service charges, staff meals, discounts, and career development.
- Other info: Permanent, full-time role with opportunities for advancement across the group.
- Why this job: Join a dynamic team and grow your career in hospitality while making guests smile.
- Qualifications: Passion for service and experience in a fast-paced environment.
The predicted salary is between 31500 - 38500 £ per year.
Big Mamma Ltd in London seeks a passionate Head Waiter/Waitress to lead the floor, deliver exceptional guest experiences and train junior teammates.
You will master our menu and drinks, maintain high service standards and assist management with onboarding while keeping the restaurant organized and welcoming.
The role is permanent, full-time, with base pay plus 19% of service charges and a per-hour troncs point, plus staff meals and discounts and development opportunities across the group.
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Head Waiter – Lead Service & Career Growth employer: Big Mamma
Big Mamma is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With competitive pay, generous benefits like daily staff meals and mental health support, as well as opportunities for career advancement across UK and European venues, working as a Bartender in London offers a rewarding experience in a dynamic environment dedicated to delivering unforgettable moments for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter – Lead Service & Career Growth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Big Mamma. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Big Mamma
Don't be shy about reaching out to Big Mamma directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter – Lead Service & Career Growth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Big Mamma and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Big Mamma
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
