At a Glance
- Tasks: Deliver unforgettable dining experiences and master our delicious Italian menu.
- Company: Join Big Mamma, a vibrant French-Italian restaurant group with a passion for hospitality.
- Benefits: Earn competitive pay, enjoy daily staff meals, and receive discounts across all restaurants.
- Other info: Flexible hours, career progression opportunities, and a commitment to diversity and inclusion.
- Why this job: Be part of a high-energy team and create memorable moments for guests every day.
- Qualifications: Passion for food, strong communication skills, and previous experience in a busy restaurant.
The predicted salary is between 12 - 16 £ per hour.
Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet. We’re now looking for a passionate Waiter/Waitress to join our team!
The role
- As a Waiter/Waitress at Big Mamma, you’ll be part of our energetic front-of-house team, delivering memorable experiences to every guest.
- Take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments.
- Master our menu, including dishes, wines and cocktails.
- Open and close your section of the floor with professionalism.
- Maintain cleanliness, organisation and health & safety standards across the floor.
- Support your colleagues during service and contribute to a positive, high-energy environment.
- Create memorable moments for our guests with a warm, friendly and professional attitude.
About you
- Passion for Italian food and excellent customer service.
- High energy, proactive attitude and team spirit.
- Strong communication skills and previous experience as a waiter/waitress in a busy restaurant.
- Flexible availability, including evenings and weekends.
What Big Mamma offers
- Competitive pay: £12.21 /h + 15% of the service charge you generate in your section + 1 tronc point.
- Permanant, full-time position.
- 5-day working week with 2 days off.
- Daily staff meals.
- 15% discount across all Big Mamma restaurants (UK and Ireland).
- £500 employee referral bonus.
- Wagestream – access your pay between paydays.
- Mental health & wellbeing support (Open Up).
- Continuous training and career progression.
- Mobility across UK and European venues.
Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.
Waiter/Waitress - London in City of Westminster employer: Big Mamma
At Big Mamma, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity. As a Waiter/Waitress in our London restaurant, you'll enjoy competitive pay, daily staff meals, and opportunities for continuous training and career progression, all while being part of a passionate team dedicated to delivering unforgettable dining experiences. Join us and be part of a company that values its people and the planet, with the added benefit of mobility across our UK and European venues.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress - London in City of Westminster
✨Tip Number 1
Get to know the restaurant vibe! Before you apply, pop in for a meal or a drink. This way, you can soak up the atmosphere and get a feel for the team. Plus, it gives you something to chat about during your interview!
✨Tip Number 2
Network like a pro! Talk to friends or acquaintances who work in hospitality. They might have insider info on job openings or even put in a good word for you. We all know that personal connections can make a huge difference!
✨Tip Number 3
Show off your passion! When you get that interview, let your love for Italian food and customer service shine through. Share stories of your best experiences in hospitality to show you’re the perfect fit for our energetic team.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, we love seeing candidates who take the initiative to reach out directly. Don’t miss out on the chance to join our vibrant family at Big Mamma!
We think you need these skills to ace Waiter/Waitress - London in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for Italian food and hospitality shine through! We want to see your enthusiasm for creating memorable experiences for our guests.
Tailor Your CV:Make sure your CV highlights your previous experience in busy restaurants. We’re looking for strong communication skills and a proactive attitude, so don’t forget to showcase those!
Be Professional:In your written application, maintain a professional tone while still being yourself. We appreciate authenticity, but remember that we’re a high-energy restaurant group, so let that energy come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Big Mamma!
How to prepare for a job interview at Big Mamma
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Big Mamma's menu. This includes not just the dishes but also the wines and cocktails. Being able to discuss your favourite items and suggest pairings will show your passion for Italian food and impress your interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Think about times when you went above and beyond for a guest or handled a difficult situation. This will demonstrate your proactive attitude and ability to create memorable moments for guests.
✨Emphasise Team Spirit
Big Mamma values a high-energy team environment, so be ready to talk about how you support your colleagues during busy shifts. Share stories that highlight your teamwork skills and how you contribute to a positive atmosphere in the restaurant.
✨Be Ready for Practical Scenarios
Expect some role-play or scenario-based questions during your interview. They might ask how you would handle a specific situation with a guest or how you would manage your section during peak hours. Practising these scenarios beforehand can help you respond confidently and effectively.
