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For Companies At a Glance
- Tasks: Lead the front-of-house team and create memorable guest experiences.
- Company: Join Big Mamma, a vibrant French-Italian restaurant group with a B Corp certification.
- Benefits: Earn £17.71 per hour, enjoy daily meals, and receive a 15% discount at all locations.
- Why this job: Be part of a passionate team and share your love for Italian food in a lively environment.
- Qualifications: Experience in hospitality, excellent customer service skills, and a big smile!
- Other info: Flexible hours, career progression, and a commitment to diversity and inclusion.
The predicted salary is between 37000 - 44000 £ per year.
Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet. We’re now looking for a Reception Supervisor to lead our front-of-house teams at La Bellezza Restaurant in Birmingham!
The role
- Lead the host team, maintaining high standards and maximising bookings
- Resolve or escalate issues and complaints when needed
- Manage bookings and enquiries using SevenRooms
- Onboard and train new hosts, supporting floor managers with rota scheduling
- Solve problems proactively when bookings or service don’t go as planned
- Create memorable moments for guests with a warm, friendly and professional attitude
- Support the Events Team in managing enquiries for private hire and events
- Assist with the coordination and on-the-day organisation of events and private hire
About you
- Big smile and passion for Italian food
- High energy, proactive attitude and team spirit
- Excellent customer service, leadership and communication skills
- Comprehensive knowledge of floor operations
- Previous experience as a head host/hostess or reception supervisor
- Previous experience with SevenRooms
- Flexible availability, including evenings and weekends
What Big Mamma offers
- Permanent, full-time position
- £17.71 per hour + Tronc
- 5-day working week with 2 days off
- Daily staff meals
- 15% discount across all Big Mamma restaurants (UK and Ireland)
- £500 employee referral bonus
- Wagestream – access your pay between paydays
- Mental health & wellbeing support (Open Up)
- Continuous training and career progression
- Mobility across UK and European venues
Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.
Receptionist Supervisor - Birmingham employer: Big Mamma
Contact Detail:
Big Mamma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Supervisor - Birmingham
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop into La Bellezza for a meal or a drink. This way, you can experience the atmosphere and even chat with staff. It shows you’re genuinely interested and gives you some great talking points.
✨Tip Number 2
Practice your people skills! As a Reception Supervisor, you'll be leading a team and interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence in handling bookings and resolving issues on the spot.
✨Tip Number 3
Show off your leadership chops! Think of examples from your past experiences where you’ve led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your proactive attitude and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Big Mamma family. Let’s get you that dream job!
We think you need these skills to ace Receptionist Supervisor - Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for Italian food and hospitality. A warm, friendly tone can make a big difference.
Tailor Your Experience: Make sure to highlight your relevant experience as a head host or reception supervisor. We’re looking for someone who knows their way around floor operations and can lead a team, so connect your past roles to what we do at Big Mamma.
Be Specific About Skills: Don’t just say you have great customer service skills; give us examples! Mention how you’ve resolved issues or created memorable moments for guests in previous roles. This helps us see how you’ll fit into our vibrant atmosphere.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Big Mamma
✨Know the Brand Inside Out
Before your interview, dive deep into Big Mamma's ethos and values. Understand their commitment to homemade food and vibrant hospitality. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to maintain high standards and create memorable moments for guests.
✨Familiarise Yourself with SevenRooms
Since managing bookings and enquiries using SevenRooms is part of the role, make sure you understand how it works. If you have experience with similar systems, mention that too. Showing that you're tech-savvy can give you an edge!
✨Bring Your Passion for Hospitality
Big Mamma values a big smile and a passion for Italian food. Be ready to share why you love working in hospitality and what makes you excited about Italian cuisine. Your enthusiasm can set you apart from other candidates!
