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For Companies At a Glance
- Tasks: Lead our London restaurant, ensuring exceptional service and team success every day.
- Company: Join Big Mamma, a vibrant French Italian restaurant group with 27 locations across Europe.
- Benefits: Enjoy a competitive salary, bonuses, paid holidays, and employee discounts.
- Why this job: Be part of an exciting expansion, fostering a unique dining experience and team culture.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service required.
- Other info: Opportunity for geographical mobility across the UK and Europe.
The predicted salary is between 60000 - 84000 £ per year.
Job Description
Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 9 years we have opened the doors of 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Italy and Belgium).
Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.
Join the Squadra as General Manager @London
Due to our exciting expansion across the UK (and beyond), we are looking for a dynamic General Manager to join our London Squadra. In this key role, you will have the opportunity to drive the success of your trattoria while embracing and upholding our core values: authenticity , excellence , meritocracy , and entrepreneurship .
Your Strengths:
- Passion for Hospitality: in the restaurant, no two days are alike, so you love a fast-paced environment, are highly adaptable, and can make confident decisions on the spot. You have experience working in restaurants and know the London market.
- Leadership and Charisma: you lead by example, always from the front. You have excellent communication skills and have managed large teams in the past (80+). You have many inspiring stories to share about how you develop and grow your team.
- Team Spirit: you’re a team player who collaborates effectively with colleagues and stakeholders, fostering a positive work environment.
- Customer Focus: you understand the magnitude of providing exceptional customer service and creating memorable experiences for our guests. You have some successful stories to share of how your projects and initiatives helped you in the past to deliver the best customer experiences.
- Ownership & Accountability: you know your numbers and take full ownership of P&L. You are actively driving initiatives that help to maximise profit. You have many successful stories about how you turned things around by conducting business health checks and applying interventions to drive business KPIs.
- Attention to Detail & Operational Excellence: you know H&S standards and their importance in the food business. You are a master of process and organisation, and your sharp eye for detail helps you to overlook the whole venue (floor, kitchen, and bar). You execute flawlessly and get the ball rolling.
What We Offer:
- Highly competitive salary starting from £70,000 per year + monthly bonus
- Full time role
- 2 consecutive days off per week
- 28 days paid holiday per year
- Pension scheme
- Permanent contract
- Meal on shift
- Employee discounts
- Continuous training, team buildings and career opportunities
- Geographical mobility in UK & Europe across all our venues
- And much more!
BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.
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General Manager employer: BIG MAMMA HOLDINGS LTD
Contact Detail:
BIG MAMMA HOLDINGS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the Big Mamma brand and its unique dining experience. Visit their restaurants if possible, and engage with the staff to understand their culture and values. This will help you speak authentically about how you can contribute to their mission during the interview.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed large teams in fast-paced environments. Be ready to discuss your approach to team development and how you've fostered a positive work atmosphere in previous roles.
✨Tip Number 3
Showcase your customer service success stories. Think of instances where your initiatives led to improved guest experiences or increased customer satisfaction. This will demonstrate your commitment to providing exceptional service, which is crucial for the General Manager role.
✨Tip Number 4
Prepare to discuss your understanding of P&L management and operational excellence. Be ready to share examples of how you've driven business KPIs and conducted health checks in previous positions, as this aligns with the ownership and accountability expected in this role.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Big Mamma's values and mission. Highlight your passion for hospitality and how you embody their core values of authenticity, excellence, meritocracy, and entrepreneurship in your application.
Showcase Your Leadership Experience: In your CV and cover letter, emphasize your experience managing large teams and share inspiring stories that demonstrate your leadership style and ability to develop and grow your team.
Highlight Customer Service Successes: Provide specific examples of how you've delivered exceptional customer experiences in previous roles. This will show your understanding of the importance of customer focus in the restaurant industry.
Detail Your Operational Excellence: Discuss your knowledge of health and safety standards and your attention to detail in managing operations. Mention any successful initiatives you've led that improved business performance or operational efficiency.
How to prepare for a job interview at BIG MAMMA HOLDINGS LTD
✨Show Your Passion for Hospitality
Make sure to express your love for the fast-paced restaurant environment. Share specific examples of how you've thrived in similar situations and how you adapt to challenges on the spot.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide inspiring stories about how you've successfully managed large teams. Highlight your communication skills and how you lead by example.
✨Emphasize Customer Focus
Be ready to share successful initiatives you've implemented that enhanced customer experiences. Discuss how you prioritize exceptional service and create memorable moments for guests.
✨Highlight Ownership & Accountability
Discuss your experience with P&L management and how you've driven business KPIs. Share stories of how you've conducted health checks and made interventions that positively impacted profitability.
