At a Glance
- Tasks: Lead the front-of-house team and ensure top-notch service quality.
- Company: Join Big Mamma, a vibrant French Italian restaurant group with a unique atmosphere.
- Benefits: Enjoy a competitive salary, 28 days holiday, and employee discounts.
- Other info: Opportunities for career growth and geographical mobility across Europe.
- Why this job: Be part of a dynamic team and create memorable dining experiences.
- Qualifications: Previous experience in hospitality and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 36 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland), the United Arab Emirates (Dubai) and Mexico (Mexico City). Our mission is to share the ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.
With the group's continued growth, we are looking for our next rising star: as a Supervisor, you will report to the Front‑of‑House Manager and embody our values of excellence, meritocracy, entrepreneurship, and authenticity in the restaurant every day.
Your areas of responsibility:
- Responsible for service quality: Ensure excellence, consistency, and speed of service, in line with the Big Mamma vision.
- Responsible for welcoming guests.
- Contribute to the restaurant's performance: Optimize table turnover/service pace and staff efficiency for resetting tables. Ensure the average check meets targets through staff briefings, sales training requests when needed, performance monitoring of section heads, and individual coaching.
- Ensure smooth front‑of‑house operations: Ensure compliance with dining room hygiene standards. Propose initiatives to control front‑of‑house labor costs. Oversee team schedules. Responsible for orders and stock management (wine, tableware, aprons). Responsible for cash handling. Ensure proper use and maintenance of equipment.
- Responsible for the success of the front‑of‑house team: Participate in the recruitment process for new hires. Support the onboarding of new team members. Coach and support the front‑of‑house team daily. Be a key driver of team cohesion and positive working relationships.
What we offer:
- Highly competitive salary.
- Permanent contract.
- Full‑time role.
- 2 consecutive days off per week.
- 28 days paid holiday per year.
- Pension scheme.
- Meal on shift: we serve the staff meal before the lunch and dinner shift.
- Employee discount: discount on food and drink at our restaurants for you and up to 3 of your friends.
- Continuous trainings, team buildings and career opportunities: we offer a training path and concrete career opportunities.
- Geographical mobility in the UK & Europe across all our venues.
Experience and Employment:
- Experience: Required.
- Employment: Full‑time.
- Salary: From £51,225 yearly.
BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, ethnicity, color, religion, national origin, disability, age, or any other characteristic protected by law.
Supervisor employer: Big Mamma Group
Big Mamma is an exceptional employer, offering a vibrant work culture that celebrates Italian tradition and fosters team cohesion in the heart of London. With competitive salaries, generous holiday allowances, and continuous training opportunities, employees are empowered to grow within the company while enjoying unique benefits like staff meals and discounts. Join us to be part of a dynamic team that values excellence, meritocracy, and authentic experiences for both staff and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Big Mamma Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Big Mamma Group
Don't be shy about reaching out to Big Mamma Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Big Mamma Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Big Mamma Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
