At a Glance
- Tasks: Lead the front-of-house team and ensure exceptional service quality.
- Company: Join Big Mamma, a vibrant French Italian restaurant group with a passion for hospitality.
- Benefits: Competitive salary, 28 days holiday, employee discounts, and career growth opportunities.
- Other info: Enjoy geographical mobility across the UK and Europe with continuous training.
- Why this job: Be part of a dynamic team and create memorable dining experiences for guests.
- Qualifications: Previous experience in hospitality and strong leadership skills required.
The predicted salary is between 51225 - 51225 £ per year.
Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Our mission is to share the ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.
As a Supervisor, you will report to the Front‑of‑House Manager and embody our values of excellence, meritocracy, entrepreneurship, and authenticity in the restaurant every day.
Your areas of responsibility:
- Responsible for service quality: Ensure excellence, consistency, and speed of service, in line with the Big Mamma vision. Responsible for welcoming guests.
- Contribute to the restaurant's performance: Optimize table turnover/service pace and staff efficiency for resetting tables. Ensure the average check meets targets through staff briefings, sales training requests when needed, performance monitoring of section heads, and individual coaching.
- Ensure smooth front‑of‑house operations: Ensure compliance with dining room hygiene standards. Propose initiatives to control front‑of‑house labor costs. Oversee team schedules. Responsible for orders and stock management (wine, tableware, aprons). Responsible for cash handling. Ensure proper use and maintenance of equipment.
- Responsible for the success of the front‑of‑house team: Participate in the recruitment process for new hires. Support the onboarding of new team members. Coach and support the front‑of‑house team daily. Be a key driver of team cohesion and positive working relationships.
What we offer:
- Highly competitive salary.
- Permanent contract.
- Full‑time role.
- 2 consecutive days off per week.
- 28 days paid holiday per year.
- Pension scheme.
- Meal on shift: we serve the staff meal before the lunch and dinner shift.
- Employee discount: discount on food and drink at our restaurants for you and up to 3 of your friends.
- Continuous trainings, team buildings and career opportunities: we offer a training path and concrete career opportunities.
- Geographical mobility in the UK & Europe across all our venues.
Experience and Employment:
- Experience: Required.
- Employment: Full‑time.
- Salary: From £51,225 yearly.
BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, ethnicity, color, religion, national origin, disability, age, or any other characteristic protected by law.
Supervisor employer: Big Mamma Group
Big Mamma is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. As a Supervisor in London, you will benefit from a highly competitive salary, generous holiday allowance, and continuous training opportunities, all while being part of a dynamic team dedicated to delivering memorable dining experiences. With geographical mobility across the UK and Europe, Big Mamma offers unique career advancement prospects in a thriving restaurant group known for its authenticity and excellence.
