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- Tasks: Lead the front-of-house team and ensure guests have a fantastic experience.
- Company: Join Big Mamma, a vibrant French-Italian restaurant group with a B Corp certification.
- Benefits: Enjoy competitive pay, daily meals, discounts, and flexible working hours.
- Why this job: Be part of a passionate team and create memorable moments for guests.
- Qualifications: Experience in hospitality, excellent customer service, and leadership skills required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 38000 - 48000 £ per year.
Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we have been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.
We are now looking for a Reception Supervisor to lead our front-of-house teams across our Central London restaurants.
The role
- Lead the host team, maintaining high standards and maximising bookings.
- Resolve or escalate issues and complaints when needed.
- Manage bookings and enquiries using SevenRooms.
- Onboard and train new hosts, supporting floor managers with rota scheduling.
- Solve problems proactively when bookings or service don’t go as planned.
- Create memorable moments for guests with a warm, friendly and professional attitude.
- Support the Events Team in managing enquiries for private hire and events.
- Assist with the coordination and on-the-day organisation of events and private hire.
About you
- Big smile and passion for Italian food.
- High energy, proactive attitude and team spirit.
- Excellent customer service, leadership and communication skills.
- Comprehensive knowledge of floor operations.
- Previous experience as a head host/hostess or reception supervisor.
- Previous experience with SevenRooms.
- Flexible availability, including evenings and weekends.
What Big Mamma offers
- Permanent, full-time position.
- £18.21 per hour + Tronc.
- 5-day working week with 2 days off.
- Daily staff meals.
- 15% discount across all Big Mamma restaurants (UK and Ireland).
- £500 employee referral bonus.
- Wagestream - access your pay between paydays.
Mental health support.
Receptionist Supervisor - London - () employer: Big Mamma Group
Contact Detail:
Big Mamma Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Supervisor - London - ()
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the restaurant industry. A personal recommendation can go a long way in landing that Reception Supervisor role.
✨Tip Number 2
Show up in style! If you get an interview, dress the part and bring your A-game. Make sure to showcase your passion for Italian food and hospitality – it’s all about that vibe!
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply – follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! Think about potential questions they might ask about handling complaints or managing bookings. Practising your responses will help you feel more confident during the interview.
We think you need these skills to ace Receptionist Supervisor - London - ()
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your cover letter. Remember, we’re all about vibrant hospitality!
Tailor Your Application: Make sure to tailor your CV and cover letter specifically for the Reception Supervisor role. Highlight your relevant experience, especially in customer service and team leadership, and how it aligns with our values at Big Mamma.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your experience and skills. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Big Mamma family!
How to prepare for a job interview at Big Mamma Group
✨Know the Brand Inside Out
Before your interview, dive deep into Big Mamma's ethos and values. Familiarise yourself with their commitment to homemade food and vibrant hospitality. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your proactive attitude and how you create memorable moments for guests.
✨Master the Tech
Since you'll be using SevenRooms for bookings and enquiries, brush up on your knowledge of this system. If you have experience with it, be ready to discuss how you've used it to enhance customer service in previous roles.
✨Bring Your Energy and Passion
Big Mamma is all about high energy and a love for Italian food. During the interview, let your personality shine through! Share your passion for hospitality and how you can contribute to creating a warm and welcoming atmosphere for guests.
