At a Glance
- Tasks: Lead the floor team, provide exceptional service, and create memorable guest experiences.
- Company: Join Big Mamma Group, a vibrant Italian restaurant chain with a passion for hospitality.
- Benefits: Enjoy competitive pay, daily staff meals, discounts, and mental health support.
- Other info: Opportunities for career growth and international mobility within the group.
- Why this job: Be part of a fun, energetic team and share your love for Italian cuisine.
- Qualifications: Experience in a busy restaurant, strong leadership skills, and a proactive attitude.
The predicted salary is between 22950 - 28050 £ per year.
**Big Mamma Group** is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with one simple dream: changing people's lives with pizza.. .
In the UK & Ireland, that dream lives in 9 restaurants across 4 cities: Gloria, Ave Mario, Circolo Popolare, Barbarella, Carlotta and Jacuzzi in London, Circolo Popolare in Manchester, La Bellezza in Birmingham, and Gloria in Dublin.. .
Every plate is 100% homemade, every space is jaw-dropping, and every table gets a huge smile at a fair price.. .
We believe hospitality is a real career, and we're on the hunt for talents ready to grow with us and bring their own crazy love for Italian food to the Squadra.. .
We're now looking for a passionate **Head Waiter/Waitress** to join our team!. .
Your Mission
As part of the Big Mamma Floor team, your mission will be to
- Take care of all guests in your section and set the example for the rest of the team.
- Follow the steps of service, provide recommendations, upsell and go the extra mile.
- Master our menu, wines and cocktails, and help train junior waiters.
- Open and close the floor with professionalism.
- Support the management team with onboarding new runners.
- Maintain cleanliness, organisation and health & safety standards.
- Create memorable moments for guests with a warm, friendly and professional attitude.
About You
The ideal candidate can demonstrate
- Previous experience as a Head Waiter/Waitress in a busy restaurant.
- Passion for Italian food and excellent customer service.
- High energy, proactive attitude and team spirit.
- Strong communication and leadership skills.
- Flexible availability, including evenings and weekends.
- Our offer to you
- Permanent, full-time role: basic pay + 19% of the service charge you generate in your section + 1 tronc point per hour.
- Daily staff meals served family-style.
- 15% employee discount in all UK & Ireland restaurants.
- £500 referral bonus for recommending a friend, T&Cs apply.
- Mental health & wellbeing support.
- Earned Wage Access - unlock your pay between paydays.
- Regular training & career growth opportunities.
- International mobility with opportunities to work across the group.
Big Mamma Ltd is an equal opportunity employer.
We are committed to creating an inclusive environment and do not discriminate based on age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.. . #joinbigmammauki
Experience
Required
Employment
- Full-time
- About
- Big
- Mamma
Group: At BIG MAMMA, all our products are directly sourced from small Italian producers and local suppliers in the UK, dishes are 100% homemade, served at affordable prices, in beautifully designed spaces and with a BIG BIG SMILE! :)
#J-18808-Ljbffr
Head Waiter/Waitress employer: Big Mamma Group
At Big Mamma Group, we pride ourselves on fostering a lively and inclusive work culture that celebrates passion and creativity. As a Waiter/Waitress in Manchester, you'll enjoy a competitive salary, flexible working hours, and fantastic employee benefits including daily meals and discounts across our restaurants, all while being part of a team that values your growth and enthusiasm for Italian cuisine.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Big Mamma Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Big Mamma Group
Don't be shy about reaching out to Big Mamma Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter/Waitress
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Big Mamma Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Big Mamma Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
