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- Tasks: Lead the floor team, ensuring smooth service and exceptional guest experiences.
- Company: Big Mamma is a vibrant French Italian restaurant group with 28 locations across Europe.
- Benefits: Enjoy a competitive salary, staff discounts, wellness support, and growth opportunities.
- Why this job: Join a fun, dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in high-volume restaurants and a passion for Italian culture are essential.
- Other info: This is a permanent, full-time role with a supportive and inclusive company culture.
The predicted salary is between 40000 - 60000 £ per year.
Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 10 years, we have opened the doors to 28 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles!
Join our amazing team as our Supervisor!
YOUR MISSION:
- You will be part of a BIG MAMMA Floor team, and you will work alongside the Assistant Manager and Floor Manager.
- You will amplify Big Mamma's digital presence, expand our community, and skyrocket engagement.
- You’ll support and inspire the floor team, run smooth service, and be the go-to problem-solver and motivator.
- You’ll participate in our team’s onboarding and training. Coaching and mentorship will be your superpowers!
- You’ll ensure every guest leaves saying, "WOW!" through exceptional service, an engaged team, and smooth table rotations.
- You’ll ensure the whole experience is outstanding and issues are resolved promptly.
- You’ll master the details! From knowing our wine lists to our products and food ingredients, you’ll keep the operations seamless and on-point.
- You’ll always maintain the highest standards- from correct uniforms and proper restaurant set-up to H&S compliance and the correct music.
- You’ll be the brand ambassador of our values: authenticity, entrepreneurial, meritocratic, and excellent.
YOUR SKILLS:
- An experienced supervisor with a positive, can-do attitude that’s contagious to guests and team members alike.
- You have experience working in high-volume, fast-paced restaurants and a deep appreciation for Italian culture and cuisine (we like to call it amore!).
- You have strong organisational skills and the ability to oversee large teams and work well under pressure.
- A proactive team player who’s eager to learn and make an impact. You are driven to exceed expectations, meet the KPIs and smash given targets.
OUR OFFER:
- Permanent, full-time position
- Annual salary of £50,000 (48hr/week)
- 5 days working week with 2 consecutive days off
- Tasty staff food served family style
- 50% staff discount + monthly team lunches
- Open Up - free, confidential mental health and wellness support
- Wagestream: Financial Well-Being platform that allows you to access your wages between paydays
- Regular training & growth opportunities
- Mobility across all of our venues in the UK and Europe
BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.
Floor Supervisor employer: Big Mamma Group
Contact Detail:
Big Mamma Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor
✨Tip Number 1
Familiarise yourself with Big Mamma's brand values and mission. Understanding their commitment to authenticity and exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your experience in high-volume, fast-paced environments. Be ready to share specific examples of how you've successfully managed teams and resolved issues under pressure, as this is crucial for the Floor Supervisor role.
✨Tip Number 3
Demonstrate your passion for Italian culture and cuisine. Whether it's through personal experiences or knowledge of Italian dishes, showing genuine enthusiasm can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your coaching and mentorship style. Since you'll be responsible for onboarding and training new team members, having a clear strategy on how to inspire and motivate others will be beneficial.
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Floor Supervisor position at Big Mamma. Understand the key responsibilities and skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous supervisory experience in high-volume, fast-paced restaurants. Mention specific examples where you've successfully managed teams or improved service quality.
Show Your Passion for Italian Culture: Big Mamma values a deep appreciation for Italian culture and cuisine. In your application, share your personal connection to Italian food or experiences that demonstrate your enthusiasm for the culinary arts.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your personality and positive attitude. Use this opportunity to express why you want to work at Big Mamma and how you align with their values.
How to prepare for a job interview at Big Mamma Group
✨Show Your Passion for Italian Cuisine
Make sure to express your love for Italian culture and cuisine during the interview. Share any personal experiences or favourite dishes that resonate with you, as this will demonstrate your genuine interest in the role and the restaurant's mission.
✨Highlight Your Leadership Skills
As a Floor Supervisor, you'll be expected to inspire and motivate your team. Prepare examples of how you've successfully led teams in high-pressure environments, showcasing your ability to solve problems and maintain smooth service.
✨Know the Brand Inside Out
Familiarise yourself with Big Mamma's values and mission. Be ready to discuss how you can embody these values in your role and contribute to the restaurant's success. This shows that you're not just looking for a job, but are genuinely interested in being part of their community.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the team dynamics, training opportunities, and the restaurant's future plans. This demonstrates your enthusiasm for the position and your desire to grow within the company.
