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For Companies At a Glance
- Tasks: Lead the floor team, ensuring smooth service and exceptional guest experiences.
- Company: Join Big Mamma, a vibrant French Italian restaurant group with 28 locations across Europe.
- Benefits: Enjoy a competitive salary, staff discounts, wellness support, and growth opportunities.
- Why this job: Be part of a fun, dynamic team that values authenticity and excellence in service.
- Qualifications: Experience in high-volume restaurants and a passion for Italian culture are essential.
- Other info: This is a permanent, full-time role with a supportive and inclusive work environment.
The predicted salary is between 40000 - 60000 £ per year.
Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 10 years, we have opened the doors to 28 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles!
Join our amazing team as our Supervisor!
YOUR MISSION:
- You will be part of a BIG MAMMA Floor team, and you will work alongside the Assistant Manager and Floor Manager.
- You will amplify Big Mamma's digital presence, expand our community, and skyrocket engagement.
- You’ll support and inspire the floor team, run smooth service, and be the go-to problem-solver and motivator.
- You’ll participate in our team’s onboarding and training. Coaching and mentorship will be your superpowers!
- You’ll ensure every guest leaves saying, "WOW!" through exceptional service, an engaged team, and smooth table rotations.
- You’ll ensure the whole experience is outstanding and issues are resolved promptly.
- You’ll master the details! From knowing our wine lists to our products and food ingredients, you’ll keep the operations seamless and on-point.
- You’ll always maintain the highest standards- from correct uniforms and proper restaurant set-up to H&S compliance and the correct music.
- You’ll be the brand ambassador of our values: authenticity, entrepreneurial, meritocratic, and excellent.
YOUR SKILLS:
- An experienced supervisor with a positive, can-do attitude that’s contagious to guests and team members alike.
- You have experience working in high-volume, fast-paced restaurants and a deep appreciation for Italian culture and cuisine (we like to call it amore!).
- You have strong organisational skills and the ability to oversee large teams and work well under pressure.
- A proactive team player who’s eager to learn and make an impact. You are driven to exceed expectations, meet the KPIs and smash given targets.
OUR OFFER:
- Permanent, full-time position
- Annual salary of £50,000 (48hr/week)
- 5 days working week with 2 consecutive days off
- Tasty staff food served family style
- 50% staff discount + monthly team lunches
- Open Up - free, confidential mental health and wellness support
- Wagestream: Financial Well-Being platform that allows you to access your wages between paydays
- Regular training & growth opportunities
- Mobility across all of our venues in the UK and Europe
BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.
Floor Supervisor employer: Big Mamma Group
Contact Detail:
Big Mamma Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor
✨Tip Number 1
Familiarise yourself with Big Mamma's brand values and mission. Understanding their commitment to authenticity and exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your experience in high-volume, fast-paced environments. Be ready to share specific examples of how you've successfully managed teams and resolved issues under pressure, as this is crucial for the Floor Supervisor role.
✨Tip Number 3
Demonstrate your passion for Italian culture and cuisine. Whether it's through personal experiences or knowledge of Italian dishes, showing your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your leadership style and how you inspire and motivate teams. Big Mamma values coaching and mentorship, so be ready to share your strategies for developing team members and enhancing their performance.
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Floor Supervisor at Big Mamma. Highlight your relevant experience in high-volume, fast-paced restaurants and your passion for Italian culture in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your organisational skills, ability to work under pressure, and any previous supervisory roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully led teams or improved service in past positions, and express your eagerness to contribute to Big Mamma's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for a supervisory role.
How to prepare for a job interview at Big Mamma Group
✨Show Your Passion for Italian Cuisine
Make sure to express your love for Italian culture and cuisine during the interview. Share any personal experiences or favourite dishes that resonate with you, as this will demonstrate your genuine interest in the role and the restaurant's mission.
✨Highlight Your Leadership Skills
As a Floor Supervisor, you'll be leading a team. Be prepared to discuss your previous supervisory experiences, focusing on how you've motivated and inspired your team in high-pressure situations. Use specific examples to illustrate your leadership style.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you would handle difficult situations or conflicts on the floor. Prepare examples of past challenges you've faced and how you resolved them effectively, showcasing your ability to think on your feet and maintain smooth service.
✨Know the Details
Familiarise yourself with the restaurant's menu, including wine lists and food ingredients. Being knowledgeable about what Big Mamma offers will not only impress your interviewers but also show that you're serious about the position and ready to hit the ground running.
