At a Glance
- Tasks: Lead the floor team, provide exceptional service, and create memorable guest experiences.
- Company: Join Big Mamma Group, a vibrant Italian restaurant chain with a passion for hospitality.
- Benefits: Enjoy competitive pay, daily staff meals, discounts, and mental health support.
- Other info: Opportunities for career growth and international mobility within the group.
- Why this job: Be part of a fun, energetic team and share your love for Italian cuisine.
- Qualifications: Experience in a busy restaurant, strong leadership skills, and a passion for customer service.
The predicted salary is between 22950 - 28050 £ per year.
**Big Mamma Group** is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with one simple dream: changing people's lives with pizza.. .
In the UK & Ireland, that dream lives in 9 restaurants across 4 cities: Gloria, Ave Mario, Circolo Popolare, Barbarella, Carlotta and Jacuzzi in London, Circolo Popolare in Manchester, La Bellezza in Birmingham, and Gloria in Dublin.. .
Every plate is 100% homemade, every space is jaw-dropping, and every table gets a huge smile at a fair price.. .
We believe hospitality is a real career, and we're on the hunt for talents ready to grow with us and bring their own crazy love for Italian food to the Squadra.. .
We're now looking for a passionate **Head Waiter/Waitress** to join our team!. .
Your Mission
As part of the Big Mamma Floor team, your mission will be to
- Take care of all guests in your section and set the example for the rest of the team.
- Follow the steps of service, provide recommendations, upsell and go the extra mile.
- Master our menu, wines and cocktails, and help train junior waiters.
- Open and close the floor with professionalism.
- Support the management team with onboarding new runners.
- Maintain cleanliness, organisation and health & safety standards.
- Create memorable moments for guests with a warm, friendly and professional attitude.
About You
The ideal candidate can demonstrate
- Previous experience as a Head Waiter/Waitress in a busy restaurant.
- Passion for Italian food and excellent customer service.
- High energy, proactive attitude and team spirit.
- Strong communication and leadership skills.
- Flexible availability, including evenings and weekends.
- Our offer to you
- Permanent, full-time role: basic pay + 19% of the service charge you generate in your section + 1 tronc point per hour.
- Daily staff meals served family-style.
- 15% employee discount in all UK & Ireland restaurants.
- £500 referral bonus for recommending a friend, T&Cs apply.
- Mental health & wellbeing support.
- Earned Wage Access - unlock your pay between paydays.
- Regular training & career growth opportunities.
- International mobility with opportunities to work across the group.
Big Mamma Ltd is an equal opportunity employer.
We are committed to creating an inclusive environment and do not discriminate based on age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.. . #joinbigmammauki
Experience
Required
Employment
- Full-time
- About
- Big
- Mamma
Group: At BIG MAMMA, all our products are directly sourced from small Italian producers and local suppliers in the UK, dishes are 100% homemade, served at affordable prices, in beautifully designed spaces and with a BIG BIG SMILE! :)
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Head Waiter/Waitress in City of Westminster employer: Big Mamma Group
At Big Mamma Group, we pride ourselves on fostering a lively and inclusive work culture that celebrates passion and creativity. As a Waiter/Waitress in Manchester, you'll enjoy a competitive salary, flexible working hours, and fantastic employee benefits including daily meals and discounts across our restaurants, all while being part of a team that values your growth and enthusiasm for Italian cuisine.
