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For Companies At a Glance
- Tasks: Deliver unforgettable dining experiences and master our delicious Italian menu.
- Company: Join Big Mamma, a vibrant French-Italian restaurant group with a passion for hospitality.
- Benefits: Earn £12.71 per hour, enjoy daily meals, and receive discounts across all restaurants.
- Why this job: Be part of a high-energy team and create memorable moments for guests.
- Qualifications: Passion for Italian food, strong communication skills, and previous experience in hospitality.
- Other info: Flexible hours, career progression, and a commitment to diversity and inclusion.
The predicted salary is between 25000 - 27000 £ per year.
Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet. We’re now looking for a passionate Waiter/Waitress to join our team!
The role
- As a Waiter/Waitress at Big Mamma, you’ll be part of our energetic front‑of‑house team, delivering memorable experiences to every guest.
- Take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments.
- Master our menu, including dishes, wines and cocktails.
- Open and close your section of the floor with professionalism.
- Maintain cleanliness, organisation and health & safety standards across the floor.
- Support your colleagues during service and contribute to a positive, high‑energy environment.
- Create memorable moments for our guests with a warm, friendly and professional attitude.
About You
- Passion for Italian food and excellent customer service.
- High energy, proactive attitude and team spirit.
- Strong communication skills and previous experience as a waiter/waitress in a busy restaurant.
- Flexible availability, including evenings and weekends.
What Big Mamma Offers
- Competitive pay: £12,71 per hour + tronc.
- Permanant, full‑time position.
- 5‑day working week with 2 days off.
- Daily staff meals.
- 15% discount across all Big Mamma restaurants (UK and Ireland).
- £500 employee referral bonus.
- Wagestream – access your pay between paydays.
- Mental health & wellbeing support (Open Up).
- Continuous training and career progression.
- Mobility across UK and European venues.
Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Waiter/Waitress - Birmingham employer: Big Mamma Group
Contact Detail:
Big Mamma Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/Waitress - Birmingham
✨Tip Number 1
Get to know the restaurant vibe! Before you apply, pop into Big Mamma and soak up the atmosphere. Chat with the staff, see how they interact with guests, and get a feel for the energy. This will help you tailor your approach when you do apply!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for Italian food and hospitality shine through. Share your experiences and how you create memorable moments for guests. We love a warm, friendly attitude!
✨Tip Number 3
Be proactive! If you have any questions about the role or the restaurant, don’t hesitate to ask during your interview. It shows you're genuinely interested and ready to jump in. Plus, it gives us a chance to see your communication skills in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can showcase your enthusiasm for joining the Big Mamma family right from the start!
We think you need these skills to ace Waiter/Waitress - Birmingham
Some tips for your application 🫡
Show Your Passion: Let your love for Italian food and hospitality shine through in your application. We want to see that you’re not just looking for a job, but that you’re genuinely excited about being part of our vibrant team!
Tailor Your CV: Make sure your CV highlights your previous experience as a waiter/waitress, especially in busy environments. We appreciate when applicants take the time to align their skills with what we’re looking for at Big Mamma.
Craft a Personal Cover Letter: Use your cover letter to tell us why you want to join Big Mamma specifically. Share any relevant experiences and how you can contribute to our high-energy atmosphere. A personal touch goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Big Mamma Group
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Big Mamma’s menu. This includes not just the dishes but also the wines and cocktails. Being able to discuss your favourite items and suggest pairings will show your passion for Italian food and impress your interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Think about times when you went above and beyond for a guest or handled a difficult situation. This will demonstrate your proactive attitude and ability to create memorable moments for customers.
✨Emphasise Team Spirit
Big Mamma values a high-energy team environment, so be ready to talk about how you support your colleagues during busy shifts. Share stories that highlight your teamwork skills and how you contribute to a positive atmosphere in the restaurant.
✨Be Flexible and Enthusiastic
Since the role requires flexible availability, express your willingness to work evenings and weekends. Show enthusiasm for the role and the company’s mission, as this will resonate well with the interviewers and reflect your commitment to being part of their vibrant team.