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- Tasks: Lead the front-of-house team and create memorable guest experiences.
- Company: Join Big Mamma, a vibrant French-Italian restaurant group with a B Corp certification.
- Benefits: Earn £17.71 per hour, enjoy daily meals, and receive a 15% discount at all locations.
- Why this job: Be part of a passionate team and share your love for Italian food.
- Qualifications: Experience in hospitality, leadership skills, and a big smile!
- Other info: Flexible hours, career progression, and a supportive work environment.
The predicted salary is between 37000 - 44000 £ per year.
Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet. We’re now looking for a Reception Supervisor to lead our front-of-house teams at La Bellezza Restaurant in Birmingham!
The role
- Lead the host team, maintaining high standards and maximising bookings
- Resolve or elevate issues and complaints when needed
- Manage bookings and enquiries using SevenRooms
- Onboard and train new hosts, supporting floor managers with rota scheduling
- Solve problems proactively when bookings or service don’t go as planned
- Create memorable moments for guests with a warm, friendly and professional attitude
- Support the Events Team in managing enquiries for private hire and events
- Assist with the coordination and on-the-day organisation of events and private hire
About You
- Big smile and passion for Italian food
- High energy, proactive attitude and team spirit
- Excellent customer service, leadership and communication skills
- Comprehensive knowledge of floor operations
- Previous experience as a head host/hostess or reception supervisor
- Previous experience with SevenRooms
- Flexible availability, including evenings and weekends
What Big Mamma Offers
- Permanent, full-time position
- £17.71 per hour + Tronc
- 5-day working week with 2 days off
- Daily staff meals
- 15% discount across all Big Mamma restaurants (UK and Ireland)
- £500 employee referral bonus
- Wagestream – access your pay between paydays
- Mental health & wellbeing support (Open Up)
- Continuous training and career progression
- Mobility across UK and European venues
Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.
Receptionist Supervisor - Birmingham employer: Big Mamma Group
Contact Detail:
Big Mamma Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Supervisor - Birmingham
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop into La Bellezza for a meal or a coffee. This way, you can soak up the atmosphere and show your genuine interest in the place during your chat.
✨Tip Number 2
Practice your people skills! As a Reception Supervisor, you'll be leading a team and interacting with guests. Role-play common scenarios with friends to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your leadership chops! Think of examples from your past experiences where you’ve led a team or resolved conflicts. Be ready to share these stories to demonstrate how you can handle the fast-paced environment at Big Mamma.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Big Mamma family right from the start!
We think you need these skills to ace Receptionist Supervisor - Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for Italian food and hospitality. A big smile in your words can go a long way!
Tailor Your Experience: Make sure to highlight your relevant experience as a head host or reception supervisor. We’re looking for someone who knows their way around floor operations and can lead a team, so connect your past roles to what we do at Big Mamma.
Be Proactive: In your application, mention how you've solved problems in the past, especially when things didn’t go as planned. We love a proactive attitude, so share examples of how you’ve turned challenges into memorable moments for guests.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Big Mamma Group
✨Know the Brand Inside Out
Before your interview, dive deep into Big Mamma's ethos and values. Familiarise yourself with their commitment to homemade food and vibrant hospitality. This will not only show your enthusiasm but also help you align your answers with their brand identity.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to maintain high standards and create memorable moments for guests.
✨Familiarise Yourself with SevenRooms
Since managing bookings and enquiries using SevenRooms is part of the role, make sure you understand how it works. If you have experience with it, be ready to discuss specific scenarios where you used it effectively to enhance guest experiences.
✨Bring Your Energy and Passion
Big Mamma values high energy and a proactive attitude. During the interview, let your personality shine through! Share your passion for Italian food and hospitality, and demonstrate how you can contribute to creating a warm and welcoming environment for guests.
