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- Tasks: Lead the floor team, ensuring exceptional service and smooth operations.
- Company: Big Mamma is a vibrant French Italian restaurant group with 29 locations across Europe.
- Benefits: Enjoy a ÂŁ55,000 salary, 50% staff discount, and free mental health support.
- Why this job: Join a passionate team, embrace Italian culture, and make a real impact on guest experiences.
- Qualifications: Experience in high-volume restaurants and strong leadership skills are essential.
- Other info: Opportunities for growth and mobility across venues in the UK and Europe.
The predicted salary is between 39600 - 66000 ÂŁ per year.
Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 29 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Assistant Manager!
YOUR MISSION:
- You will be part of a BIG MAMMA Floor team, and you will work alongside the Restaurant Manager and General Manager.
- You will amplify Big Mamma's digital presence, expand our community, and skyrocket engagement.
- You’ll support and inspire the floor team, run smooth service and be the go-to problem-solver and motivator.
- You’ll actively participate in our team’s recruitment, onboarding, and training. Coaching and mentorship will be your superpowers!
- You’ll ensure every guest leaves saying, “WOW!” through exceptional service, an engaged team, and smooth table rotations.
- You’ll ensure the whole experience is outstanding and issues are resolved promptly.
- You’ll master the details! From knowing our wine lists to our products and food ingredients, you’ll keep the operations seamless and on-point.
- You’ll always maintain the highest standards- from correct uniforms and proper restaurant set-up to H&S compliance and the correct music.
- You’ll be the brand ambassador of our values: authenticity, entrepreneurial, meritocratic, and excellent.
YOUR SKILLS:
- An experienced manager with a positive, can-do attitude that’s contagious to guests and team members alike.
- You have leadership experience in high-volume, fast-paced restaurants and a deep appreciation for Italian culture and cuisine (we like to call it amore!).
- You have strong organisational skills and the ability to oversee large teams and work well under pressure.
- A proactive team player who’s eager to learn and make an impact. You are driven to exceed expectations, meet the KPIs and smash given targets.
OUR OFFER:
- Permanent, full-time position.
- Annual salary of ÂŁ55,000 (48hr/ week).
- 5 days working week with 2 consecutive days off.
- Tasty staff food served family style.
- 50% staff discount + monthly team lunches.
- Open Up - free, confidential mental health and wellness support.
- Wagestream: Financial Well-Being platform that allows you to access your wages between paydays.
- Regular training & growth opportunities.
- Mobility across all of our venues in the UK and Europe.
BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.
Contact Detail:
Big Mamma Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Big Mamma's brand values and mission. Understanding their commitment to authenticity and exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership experience in high-volume, fast-paced environments. Be ready to share specific examples of how you've successfully managed teams and resolved issues under pressure.
✨Tip Number 3
Demonstrate your passion for Italian culture and cuisine. Whether it's through personal experiences or knowledge of the food, showing genuine enthusiasm can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your strategies for enhancing digital presence and community engagement. Having innovative ideas ready will show that you're proactive and eager to contribute to Big Mamma's growth.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Assistant Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in high-volume, fast-paced restaurants. Emphasise your leadership skills and any specific achievements that demonstrate your ability to meet KPIs and exceed expectations.
Write a Personalised Cover Letter: In your cover letter, express your passion for Italian culture and cuisine. Mention why you want to work at Big Mamma and how you can contribute to their mission of providing exceptional service and creating memorable experiences for guests.
Showcase Your Soft Skills: Highlight your organisational skills, problem-solving abilities, and team player attitude in your application. Provide examples of how you've successfully managed teams and resolved issues in previous roles to demonstrate your fit for the position.
How to prepare for a job interview at Big Mamma Group
✨Show Your Passion for Italian Cuisine
Make sure to express your love for Italian culture and cuisine during the interview. Share any personal experiences or favourite dishes that resonate with you, as this will demonstrate your genuine interest in the role and the restaurant's mission.
✨Highlight Your Leadership Experience
Be prepared to discuss your previous management roles, especially in high-volume, fast-paced environments. Provide specific examples of how you've successfully led teams, resolved conflicts, and maintained high standards of service.
✨Demonstrate Problem-Solving Skills
Since the role requires being a go-to problem-solver, think of scenarios where you've effectively handled challenges in a restaurant setting. Share these stories to showcase your ability to think on your feet and maintain smooth operations.
✨Emphasise Teamwork and Mentorship
Talk about your experience in coaching and mentoring team members. Highlight how you've inspired others and contributed to a positive team environment, as this aligns with the company's values and expectations for the Assistant Manager role.
