Big Green Coach is the UK's largest events travel company, specialising in sustainable transport solutions for live music and sports events. Founded in 2009, the company partners with high-profile artists, major music festivals, stadium tours, football clubs and corporate clients as the official ticket and travel provider. Committed to reducing the environmental impact of event travel, Big Green Coach balances its carbon emissions through verified ecosystem restoration and protection projects. A small team of passionate industry professionals work collaboratively to manage all aspects of travel logistics, ensuring smooth, hassle-free journeys from start to finish.
Overview and Objectives
Reporting to the Head of Marketing and Communications, you will provide day-to-day support across the Big Green Coach Marcomms and Customer Service functions. You will help to deliver accurate, engaging and timely communications to Big Green Coach customers, partners and audiences. You will support the planning and delivery of customer communications, website content and wider marketing activity. You will also assist the Customer Service Supervisor and wider Customer Service team with departmental growth and improved processes to enhance the customer experience. The role will work closely with the Social Media & Communications Manager on communications and content, and with the Digital Content Executive on website updates, helping to ensure Big Green Coach communications and digital content are consistent, informative and aligned with the wider marketing strategy. This is a hands-on role suited to someone who is organised, creative, digitally confident and keen to develop their experience across marketing, communications, content and customer experience. Full training will be provided.
Responsibilities
- Support the Head of Marketing and Communications with the delivery of day-to-day marketing and communications activity.
- Update and maintain Big Green Coach website content, including event, ticket and key customer information pages, working closely with the Digital Content Executive.
- Ensure website content is accurate, up to date and presented in line with BGC brand guidelines.
- Support the Customer Service Supervisor with customer forms, contact lists and the organisation of customer information and communications.
- Assist with organising and uploading customer contact data to support targeted and timely communications.
- Support the delivery of pre-event, event-day and post-event customer communications, ensuring customers receive clear and relevant information at the right time.
- Assist with creating, updating and maintaining customer communications across email, CRM and other relevant channels.
- Work closely with the Social Media & Communications Manager to support communications and content, including email and social activity where required.
- Assist with event marketing and communications activity, including coordinating information and content across internal teams and event partners.
- Support the wider team with customer experience improvements, ensuring communications are clear, helpful and consistent throughout the customer journey.
- Assist with general marketing administration, content updates, research and reporting as required.
- Support content gathering and marketing activity during the summer festival season and participate in on-site operational activity where required.
- Maintain Big Green Coach's tone of voice and brand standards across all customer-facing communications.
- Undertake other reasonable duties within the scope of the role as required by the Head of Marketing and Communications.
Qualifications
- Proven experience creating written and digital content
- Excellent written and verbal communication skills
- Strong organisational and administrative skills
- Good knowledge of social media platforms
- Creative, organised and detail-oriented
- Confident using digital tools and platforms
- Ability to manage multiple priorities and deadlines
- Strong problem-solving skills
- Proactive, enthusiastic and eager to learn
- Genuine passion for marketing and communications
- Ability to work independently and as part of a team
- Genuine interest in live events and festivals
- Experience with WordPress, CRM, Adobe and social media management tools is desirable
- Keen to develop and progress within marketing and communications
Benefits
- Bonus scheme
- Private Health Insurance
- Professional development and training
- Opportunity to attend selected festivals and events
- Paid accommodation and travel expenses when working away from the office
- Employee discounts
- Regular staff socials
- "WFH Fridays" during quieter periods
Equal Opportunities
Big Green Coach is committed to treating all employees and job applicants fairly and equally, regardless of race, nationality, religion, gender expression, sexual orientation, age, disability, marital or parental status. We actively welcome and encourage applicants from all backgrounds to apply.
Closing Date: Wednesday 7th of October 2026
Interview: Week Commencing 12th of October 2026
Start Date: 2nd of November 2026
Pay: £25,000.00 per year
Work Location: In person
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