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- Tasks: Provide first-line technical support and troubleshoot IT issues for staff.
- Company: Join a dynamic team in a supportive IT environment.
- Benefits: Competitive salary, company events, pension, and on-site parking.
- Other info: Perfect for those eager to learn and develop in tech.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Basic IT knowledge and strong customer service skills required.
The predicted salary is between 27000 - 30000 £ per year.
Requirements
- Basic understanding of IT systems, hardware, and software
- Familiarity with Windows operating systems
- Ability to troubleshoot simple technical issues and follow problem solving processes
- Good communication skills, with the ability to explain technical issues in a clear, user-friendly way
- Strong customer service skills and a helpful, professional attitude
- Willingness to learn and develop technical skills within an IT support environment
- Ability to prioritise tasks and manage multiple requests effectively
- Basic knowledge of networking principles (desirable but not essential)
- Awareness of IT security and data protection best practices
- GCSEs/A-Levels, IT-related qualification, or equivalent practical experience (desirable)
Responsibilities
- Provide professional, efficient technical support for Head Office and remote staff (in-person, phone, and remote desktop tools)
- Troubleshoot and resolve hardware/software issues promptly
- Administer the IT Helpdesk system; prioritising, assigning, and tracking support tickets to ensure timely resolution
- Manage IT stock levels and procurement of hardware and peripherals
- Administer mobile device management systems, including setup, restrictions, and SIM management
We are looking for an IT Support Technician to join our team in an entry-level IT support role, providing first-line technical assistance to users across the business. This is a great opportunity for someone with basic IT knowledge who is eager to develop their skills in a hands-on environment. We offer plenty of opportunities for development and growth within the role, with competitive pay ranging from £27,000.00 to £30,000.00 per year. Our benefits include company events, a company pension, and on-site parking, all while working in person.
IT Support Technician - Sheffield employer: Big Fish Little Fish
Contact Detail:
Big Fish Little Fish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Sheffield
✨Tip Number 1
Get your tech skills sharp! Brush up on your understanding of IT systems and troubleshooting techniques. The more confident you are with hardware and software, the better you'll impress during interviews.
✨Tip Number 2
Practice your communication skills! Being able to explain technical issues in a clear and friendly way is key. Try explaining a tech problem to a friend or family member who isn’t tech-savvy to get the hang of it.
✨Tip Number 3
Show your eagerness to learn! Employers love candidates who are keen to develop their skills. Be ready to discuss how you plan to grow in the role and what areas of IT you're excited to explore.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals like you to join our team, so don’t hesitate!
We think you need these skills to ace IT Support Technician - Sheffield
Some tips for your application 🫡
Show Off Your IT Skills: Make sure to highlight your basic understanding of IT systems and any relevant qualifications. We want to see how your skills match up with what we're looking for, so don’t hold back!
Communicate Clearly: Since good communication is key in this role, use your application to demonstrate how you can explain technical issues in a user-friendly way. Keep it simple and relatable!
Emphasise Your Customer Service Attitude: We love a helpful and professional attitude! Share examples of how you've provided great customer service in the past, even if it's not directly related to IT.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Big Fish Little Fish
✨Know Your Basics
Make sure you brush up on your understanding of IT systems, hardware, and software. Be ready to discuss your familiarity with Windows operating systems and any troubleshooting experiences you've had. This will show that you have the foundational knowledge they're looking for.
✨Communicate Clearly
Practice explaining technical issues in a user-friendly way. You might be asked to describe how you would help someone with a tech problem, so think about how you can break down complex concepts into simple terms. Good communication is key in this role!
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it's handling a difficult situation or going the extra mile to help someone, showcasing your helpful attitude will resonate well with the interviewers.
✨Demonstrate Your Willingness to Learn
Express your eagerness to develop your technical skills. Talk about any relevant courses or self-study you've done, and be ready to discuss how you plan to grow within the IT support environment. Companies love candidates who are proactive about their learning!