Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware/software issues.
- Company: Join a dynamic team in a growing tech environment.
- Benefits: Gain hands-on experience with opportunities for growth and development.
- Other info: Temp-to-perm role with potential for a permanent position.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Basic IT knowledge and a passion for learning.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an IT Support Technician to join our team in an entry level IT support role, providing first-line technical assistance to users across the business. This is a great opportunity for someone with basic IT knowledge who is eager to develop their skills in a hands‑on environment. The successful candidate will support day to day IT queries, troubleshoot hardware and software issues, and gain exposure to a wide range of systems and technologies. We’re looking for someone enthusiastic, proactive, and keen to learn and progress within an IT career, with plenty of opportunity for development and growth within the role.
Key Responsibilities
- Provide professional, efficient technical support for Head Office and remote staff (in-person, phone, and remote desktop tools).
- Troubleshoot and resolve hardware/software issues promptly.
- Administer the IT Helpdesk system; prioritising, assigning, and tracking support tickets to ensure timely resolution.
- Manage IT stock levels and procurement of hardware and peripherals.
- Administer mobile device management systems, including setup, restrictions, and SIM management.
Key Skills & Experience
- Basic understanding of IT systems, hardware, and software.
- Familiarity with Windows operating systems.
- Ability to troubleshoot simple technical issues and follow problem‑solving processes.
- Good communication skills, with the ability to explain technical issues in a clear, user-friendly way.
- Strong customer service skills and a helpful, professional attitude.
- Willingness to learn and develop technical skills within an IT support environment.
- Ability to prioritise tasks and manage multiple requests effectively.
- Basic knowledge of networking principles (desirable but not essential).
- Awareness of IT security and data protection best practices.
- GCSEs/A-Levels, IT‑related qualification, or equivalent practical experience (desirable).
This is initially a temp‑perm job, but will lead to a permanent job at 12 weeks.
IT Support Technician in Sheffield employer: Big Fish Little Fish
Contact Detail:
Big Fish Little Fish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Sheffield
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former classmates who work in IT. They might know of openings or can give you a heads-up about companies looking for someone just like you.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mini lab at home with old hardware or software. The more hands-on experience you have, the more confident you'll feel during interviews when discussing your problem-solving abilities.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It shows you're proactive and genuinely interested.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace IT Support Technician in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your basic IT knowledge and any relevant experience. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities and customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re keen to develop your IT skills with us. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves helping users with tech issues, it’s important to demonstrate your ability to explain things clearly. In your application, use simple language to describe your experiences and how you’ve helped others in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Big Fish Little Fish
✨Know Your Basics
Brush up on your basic IT knowledge, especially around hardware and software troubleshooting. Be ready to discuss common issues you might encounter and how you would resolve them. This shows you're proactive and prepared!
✨Show Off Your Communication Skills
Since you'll be helping users with technical issues, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is key for an IT Support Technician.
✨Be Enthusiastic and Eager to Learn
Let your passion for IT shine through! Talk about your willingness to learn and grow within the role. Mention any relevant courses or self-study you've done to show that you're serious about developing your skills.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical problems or customer service scenarios. Think of examples from your past experiences or hypothetical situations where you can showcase your problem-solving skills and customer service attitude.