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- Tasks: Manage customer accounts, book engineers, and handle queries with excellent communication skills.
- Company: Dynamic company in the motor industry, based in Adlington, Cheshire.
- Benefits: Full-time hours, stable work environment, and opportunities for skill development.
- Why this job: Join a supportive team and make a difference in customer satisfaction every day.
- Qualifications: Strong communication, organisational skills, and ideally experience in the motor industry.
- Other info: Monday to Friday role with a focus on teamwork and independence.
The predicted salary is between 22000 - 28000 £ per year.
We are currently recruiting for a Customer Account administrator based in Adlington, Cheshire. The successful candidate will possess excellent communication and organisational skills, good IT skills, be able to multi-task and prioritise, have good attention to detail, along with the ability to work within a team yet un-supervised. Good geographical knowledge is desirable.
Day to day duties will be a variety of tasks from booking engineers in, organising vehicle services, maintenance and repairs through to amending bookings, organising winter checks, doing forward bookings, updating databases and liaising with the end client, dealing with queries, so an excellent telephone manner is essential.
Ideally the successful candidate will possess experience, which is transferable, ideally from within a motor industry or similar. Anyone who has experience of 1-link would be of great interest to our client.
The working week is Monday – Friday 8.30am – 5.00pm.
Job Types: Full-time, Permanent
Customer Support Administrator in Poynton employer: Big Fish Little Fish
Contact Detail:
Big Fish Little Fish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator in Poynton
✨Tip Number 1
Make sure to research the company and its values before your interview. This shows that you’re genuinely interested and helps you tailor your answers to fit their culture.
✨Tip Number 2
Practice common interview questions, especially those related to customer support scenarios. We can help you with mock interviews to boost your confidence and refine your responses.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! It’s a great way to show your enthusiasm and also helps you figure out if the job is right for you.
✨Tip Number 4
After the interview, send a thank-you email. It’s a simple gesture that keeps you on their radar and shows your appreciation for the opportunity.
We think you need these skills to ace Customer Support Administrator in Poynton
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role involves a lot of liaising with clients and handling queries, make sure your written application reflects your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Highlight Your Organisational Skills: We want to see how you can juggle multiple tasks like booking engineers and updating databases. In your application, mention any relevant experience that showcases your ability to prioritise and stay organised under pressure.
Attention to Detail is Key: In this role, attention to detail is crucial. Make sure your application is free from typos and errors. You could even mention specific examples where your keen eye for detail made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Big Fish Little Fish
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Administrator inside out. Familiarise yourself with the day-to-day tasks mentioned in the job description, like booking engineers and updating databases. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively dealt with customer queries in the past. A good telephone manner is essential, so consider doing a mock interview with a friend to polish your skills.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where you've successfully juggled various responsibilities, especially in a fast-paced environment. This will highlight your ability to thrive in the role without supervision.
✨Brush Up on Your IT Skills
Since good IT skills are a must, ensure you're comfortable with any software or systems relevant to the job, like 1-link if you have experience with it. If you don’t, do a bit of research to understand its functionalities. Being tech-savvy can set you apart from other candidates.