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- Tasks: Provide first-line technical support and troubleshoot IT issues for users.
- Company: Join a dynamic team in a growing IT environment.
- Benefits: Hands-on experience, skill development, and career growth opportunities.
- Other info: Enthusiastic candidates will thrive in this supportive role.
- Why this job: Kickstart your IT career with real-world experience and learning.
- Qualifications: Basic IT knowledge and a passion for problem-solving.
The predicted salary is between 22000 - 28000 £ per year.
We are looking for an IT Support Technician to join our team in an entry level IT support role, providing first-line technical assistance to users across the business. This is a great opportunity for someone with basic IT knowledge who is eager to develop their skills in a hands-on environment. The successful candidate will support day-to-day IT queries, troubleshoot hardware and software issues, and gain exposure to a wide range of systems and technologies. We’re looking for someone enthusiastic, proactive, and keen to learn and progress within an IT career, with plenty of opportunity for development and growth within the role.
Key Responsibilities
- Provide professional, efficient technical support for Head Office and remote staff (in-person, phone, and remote desktop tools).
- Troubleshoot and resolve hardware/software issues promptly.
- Administer the IT Helpdesk system; prioritising, assigning, and tracking support tickets to ensure timely resolution.
- Manage IT stock levels and procurement of hardware and peripherals.
- Administer mobile device management systems, including setup, restrictions, and SIM management.
Key Skills & Experience
- Basic understanding of IT systems, hardware, and software.
- Familiarity with Windows operating systems.
- Ability to troubleshoot simple technical issues and follow problem-solving processes.
- Good communication skills, with the ability to explain technical issues in a clear, user-friendly way.
- Strong customer service skills and a helpful, professional attitude.
- Willingness to learn and develop technical skills within an IT support environment.
- Ability to prioritise tasks and manage multiple requests effectively.
- Basic knowledge of networking principles (desirable but not essential).
- Awareness of IT security and data protection best practices.
- GCSEs/A-Levels, IT-related qualification, or equivalent practical experience.
IT Support Technician employer: Big Fish Little Fish
Contact Detail:
Big Fish Little Fish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Get your hands dirty! Don’t just sit back and wait for opportunities to come to you. Volunteer for IT support roles, even if it’s just helping friends or family with their tech issues. This will not only boost your confidence but also give you real-world experience to talk about in interviews.
✨Tip Number 2
Network like a pro! Attend local tech meetups or online forums where IT professionals hang out. You never know who might have a lead on a job or can offer you some valuable advice. Plus, it’s a great way to learn from others in the field!
✨Tip Number 3
Practice your troubleshooting skills! Set up a home lab with old computers or virtual machines to experiment with different operating systems and software. The more you practice, the better you’ll get at solving problems quickly, which is key for an IT Support Technician.
✨Tip Number 4
Apply through our website! We’re always on the lookout for enthusiastic candidates like you. Make sure to tailor your application to highlight your eagerness to learn and your basic IT knowledge. Show us that you’re ready to jump into the deep end and grow with us!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your basic IT knowledge and any relevant experience. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities and customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re keen to develop your IT skills with us. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since you'll be helping users with tech issues, it's important to demonstrate your ability to explain things clearly. In your application, use simple language to describe your past experiences and how you’ve helped others with tech problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at Big Fish Little Fish
✨Know Your Basics
Brush up on your basic IT knowledge before the interview. Make sure you can confidently discuss common hardware and software issues, as well as how to troubleshoot them. This will show that you're ready to jump into the role and tackle day-to-day queries.
✨Practice Your Communication Skills
Since you'll be explaining technical issues to users, practice articulating complex concepts in simple terms. You might want to role-play with a friend or family member, asking them to pose as a user with a problem. This will help you convey information clearly and effectively.
✨Familiarise Yourself with Helpdesk Systems
If you have access to any IT helpdesk systems, take some time to explore them. Understanding how to prioritise and manage support tickets will give you an edge. Even if you haven't used one before, being able to discuss how you would approach ticket management can impress your interviewers.
✨Show Enthusiasm for Learning
Let your passion for IT shine through during the interview. Talk about any relevant courses you've taken or projects you've worked on. Emphasising your eagerness to learn and grow within the role will resonate well with employers looking for proactive candidates.