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For Companies At a Glance
- Tasks: Manage customer accounts, collect payments, and support cash flow management.
- Company: Reputable firm of accountants with a supportive team environment.
- Benefits: Flexible working hours, autonomy, and opportunities for professional growth.
- Why this job: Join a dynamic team and develop your negotiation and communication skills.
- Qualifications: Strong communication skills and experience with finance software preferred.
- Other info: Enjoy a Monday to Friday schedule with a focus on work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
We are working with a reputable firm of accountants, and need to find an outstanding credit controller to fit into their team and play a key role. This role requires someone with strong skills in credit control and excellent negotiation skills.
Role Purpose
The Credit Controller ensures timely collection of payments, maintains accurate customer accounts, and supports the business in managing cash flow and reducing financial risk. The role requires strong communication, organisation, and the ability to build positive relationships with customers and internal teams. They work primarily on SAGE, although if you have experience of other packages this is a big advantage and will allow you to hit the ground running.
Key Responsibilities
- Manage a portfolio of customer accounts, ensuring payments are collected within agreed terms
- Monitor aged debt and take proactive action to reduce overdue balances
- Issue invoices, statements, and reminder letters
- Contact customers by phone and email to chase outstanding payments
- Resolve invoice queries by liaising with sales, operations, and finance teams
- Negotiate repayment plans where necessary
- Maintain accurate records of all communication and account activity
- Prepare weekly/monthly debt reports for management
- Assess creditworthiness of new customers and recommend credit limits
- Support month-end processes, including cash allocation and account reconciliation
- Escalate high-risk or problematic accounts when required
Skills & Competencies
- Strong communication and negotiation abilities
- Confident, professional telephone manner
- Excellent organisation and attention to detail
- Ability to work under pressure and meet deadlines
- Good numeracy and basic accounting understanding
- Experience using finance software (Sage, Xero, SAP, etc.)
- Problem-solving mindset with a calm, diplomatic approach
- Ability to work independently and as part of a team
This role is Monday - Friday, although there is flexible working in place, and plenty of autonomy. We will look forward to receiving your CV.
Credit Controller employer: Big Fish Little Fish
Contact Detail:
Big Fish Little Fish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those who work with credit control. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your negotiation skills! Since this role requires strong negotiation abilities, consider role-playing scenarios with friends or family. The more comfortable you are, the better you'll perform in interviews.
✨Tip Number 3
Show off your tech skills! If you've got experience with SAGE or other finance software, make sure to highlight that in conversations. Being tech-savvy can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications directly from motivated candidates. It shows you're serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and negotiation skills. We want to see how you’ve managed customer accounts and collected payments, so don’t hold back on those details!
Showcase Your Software Skills: Since we work primarily with SAGE, it’s a good idea to mention any experience you have with it or similar finance software. If you’ve hit the ground running with other packages, let us know!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Big Fish Little Fish
✨Know Your Numbers
As a credit controller, you'll need to demonstrate your understanding of financial concepts. Brush up on basic accounting principles and be ready to discuss how you've managed customer accounts in the past. Highlight any experience with SAGE or similar software, as this will show you can hit the ground running.
✨Showcase Your Negotiation Skills
Prepare examples of how you've successfully negotiated repayment plans or resolved disputes with customers. Think about specific situations where your communication skills made a difference. This will help you stand out as someone who can build positive relationships while ensuring timely payments.
✨Be Organised and Detail-Oriented
The role requires excellent organisation and attention to detail. Bring along examples of how you've managed multiple accounts or projects simultaneously. Discuss your methods for keeping track of communications and deadlines, as this will demonstrate your ability to handle the responsibilities of the role.
✨Prepare for Common Questions
Anticipate questions related to managing overdue balances and assessing creditworthiness. Think about how you would approach these scenarios and be ready to share your thought process. This preparation will show that you're proactive and understand the key responsibilities of a credit controller.
