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- Tasks: Join our team as an Operations Administrator, handling admin tasks and customer support.
- Company: Be part of a forward-thinking company focused on quality service and teamwork.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: This role offers hands-on experience in operations and customer service, perfect for building your career.
- Qualifications: Must be skilled in Microsoft Excel and have excellent communication skills.
- Other info: Ideal for those with a can-do attitude and strong attention to detail.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an Operations Administrator to join our forward-thinking team. The role will be based in Wath Upon Dearne from our head office. You will be handling many aspects of administration within the Operations Team, which will include processing change of tenancys, customer metering requests and managing escalated debt proceedings including legal debt and disconnection debt along with other admin duties. You will also provide support with customer calls and emails relating to your job functions. This will all be under the guidance of your team leader and colleagues. The successful candidate must be competent using Microsoft Excel, and have great communication skills. The ideal candidate will have a can-do attitude and strong attention to detail. You will understand the importance of providing a quality service, in line with our company values. Processing change of tenancy applications Organising meter exchanges, removals and upgrades Managing escalated debt with our Legal Team and field agents Communicating with customers via telephone/email/live chat
Operations Administrator employer: Big Fish Little Fish Careers
Contact Detail:
Big Fish Little Fish Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Familiarize yourself with the specific administrative tasks mentioned in the job description, such as processing change of tenancies and managing escalated debt. This will help you demonstrate your understanding of the role during the interview.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as proficiency in this software is crucial for the Operations Administrator position. Consider taking a quick online course or practicing with relevant functions to showcase your competence.
✨Tip Number 3
Prepare examples of how you've effectively communicated with customers in previous roles. Highlighting your communication skills will show that you can handle customer calls and emails efficiently.
✨Tip Number 4
Research our company values and think about how your personal work ethic aligns with them. Being able to articulate this connection during your interview will demonstrate your commitment to providing quality service.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, particularly in handling customer requests and managing escalated issues. Emphasize your proficiency in Microsoft Excel and any previous roles that required strong communication skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Operations Administrator role. Mention your can-do attitude and attention to detail, and provide examples of how you've successfully managed similar tasks in the past.
Showcase Your Communication Skills: Since the role involves significant customer interaction, include specific examples in your application that demonstrate your effective communication skills, whether through phone, email, or live chat.
Highlight Your Teamwork Experience: Mention any previous experiences where you worked collaboratively with a team. This will show that you understand the importance of teamwork and can thrive under the guidance of a team leader.
How to prepare for a job interview at Big Fish Little Fish Careers
✨Show Your Excel Skills
Since the role requires competency in Microsoft Excel, be prepared to discuss your experience with it. You might even want to mention specific functions or tasks you've completed using Excel that relate to data management or reporting.
✨Demonstrate Your Communication Skills
As communication is key in this role, think of examples where you've effectively communicated with customers or team members. Be ready to explain how you handle difficult conversations or resolve conflicts.
✨Highlight Your Attention to Detail
The job emphasizes strong attention to detail. Prepare to share instances where your meticulousness has led to successful outcomes, especially in administrative tasks or managing sensitive information.
✨Emphasize Your Can-Do Attitude
The ideal candidate should have a positive, can-do attitude. Share stories that showcase your proactive approach to challenges and how you contribute positively to team dynamics.
