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- Tasks: Join our team to manage reservations and enhance guest experiences at Big Easy Restaurants.
- Company: Big Easy is a vibrant restaurant group known for its lively atmosphere and delicious food.
- Benefits: Enjoy 28 days of holiday, meals on duty, and a fun work environment.
- Why this job: This role offers a chance to connect with guests and be part of a dynamic team.
- Qualifications: Strong communication skills and a positive attitude are essential; experience with OpenTable is a plus.
- Other info: Located in the heart of Covent Garden, this job is perfect for those who love hospitality.
The predicted salary is between 21600 - 37800 £ per year.
Job Description
Reservations Executive
Salary £27,000 per annum
Location: Covent Garden
Our central reservations team manage reservations for all Big Easy Restaurants. Working in a team setting to achieve company targets whilst enhancing guests dining experience and communication from guests to restaurant teams.
We are looking for someone who radiates care and due diligence in both written and verbal communication and poses a can-do attitude. Experience in working with multiple restaurants, OpenTable and SevenRooms is desirable but not essential.
Your responsibilities:
- Answer telephone calls as per company standards
- Reply to all email correspondence.
- Answer all other communication platforms the company uses.
- Receive and record guests dining on OpenTable or SevenRooms.
- Follow-up on communication internally and externally in a timely manner.
- Manage non-interfacing booking platforms and accurately transfer the bookings accordingly.
- Excellent command of English.
- Manage group and private dining bookings.
- Keeping up-to-date with current trends and restaurant offerings.
- Preparing reports as required.
AMRT1_UKCT
Reservations Executive employer: Big Easy
Contact Detail:
Big Easy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Executive
✨Tip Number 1
Familiarize yourself with OpenTable and SevenRooms, as these platforms are commonly used in the restaurant industry. Even if you don't have direct experience, showing that you've researched these tools can set you apart.
✨Tip Number 2
Practice your verbal communication skills by engaging in mock phone calls with friends or family. This will help you sound confident and professional when answering calls in a real work environment.
✨Tip Number 3
Stay updated on current dining trends and popular offerings in the restaurant scene. Being knowledgeable about what’s trending can impress your interviewers and show your passion for the industry.
✨Tip Number 4
Demonstrate your can-do attitude by preparing examples of how you've successfully handled challenges in previous roles. This will highlight your problem-solving skills and readiness to contribute positively to the team.
We think you need these skills to ace Reservations Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reservations Executive position. Understand the key responsibilities and required skills, such as communication and experience with booking platforms like OpenTable and SevenRooms.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, reservations, or hospitality. Emphasize any previous roles where you demonstrated strong communication skills and a can-do attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your ability to enhance guests' dining experiences. Mention specific examples of how you've successfully managed reservations or communicated effectively in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your written communication reflects the care and diligence that the company values.
How to prepare for a job interview at Big Easy
✨Show Your Communication Skills
Since the role requires excellent written and verbal communication, be prepared to demonstrate your skills. Practice answering common interview questions clearly and confidently, and consider how you can showcase your ability to communicate effectively with both guests and team members.
✨Familiarize Yourself with Reservation Systems
Even if you don't have experience with OpenTable or SevenRooms, it's a good idea to research these platforms. Understanding how they work will show your initiative and willingness to learn, which is a big plus for the hiring team.
✨Emphasize Teamwork
This position involves working in a team setting, so be ready to discuss your previous experiences in collaborative environments. Share examples of how you've contributed to team goals and enhanced the overall guest experience.
✨Stay Updated on Restaurant Trends
Being knowledgeable about current dining trends and offerings can set you apart from other candidates. Before the interview, take some time to research popular restaurants and their unique features, as this will help you engage in meaningful conversations during the interview.
