At a Glance
- Tasks: Lead the front door experience and manage guest flow in a vibrant restaurant.
- Company: Join Big Easy, a well-established hospitality brand in London.
- Benefits: Flexible scheduling, staff meals, generous discounts, and clear career progression.
- Other info: Fast-paced environment with real opportunities for growth and development.
- Why this job: Be the face of the restaurant and create memorable guest experiences.
- Qualifications: 2-3 years in a host role, strong communication, and leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
Join one of London’s most established hospitality brands. Ready to take the lead on first impressions and grow your career in a fast-paced, high-energy restaurant? Big Easy opened its first restaurant on King's Road and quickly became known for its Southern-inspired BBQ, fresh lobster, and vibrant live music atmosphere. Over the years, we have built a loyal following and expanded across London while staying true to what makes us different: generous hospitality, bold flavours and a buzzing bar culture. We are proud of our history and excited about our future.
We are now looking for a Senior Host / Receptionist to lead the front door experience at our Canary Wharf site and support the team in delivering outstanding guest service from the moment guests arrive.
Our People
At Big Easy, hospitality is a team effort. We support each other. We communicate openly. We hold high standards. We celebrate success together. Our restaurants are busy and energetic, but behind the atmosphere is structure, professionalism and pride in the details. Many of our managers have progressed from within, and we are committed to developing our people. If you enjoy being the face of the restaurant and thrive in a busy environment, you will feel at home here.
Who We Are Looking For
- Minimum 2-3 years’ experience in a host or reception role, ideally in a high-volume restaurant
- Confident, friendly and highly organised
- Strong communication skills and professional presence
- Comfortable managing bookings and guest flow during busy service
- Experience with reservation systems (OpenTable or similar preferred)
- A natural leader who can support and guide junior hosts
We are looking for someone who takes pride in creating a strong first impression and enjoys building guest relationships.
What You Will Do
- Welcome guests with warmth and professionalism
- Manage reservations and optimise table planning
- Coordinate guest flow to ensure smooth service
- Lead the reception team during busy shifts
- Handle guest queries and resolve issues confidently
- Work closely with management and the floor team
- Maintain high standards at the front of house at all times
This role is more than greeting guests. It is about setting the tone for the entire guest experience.
What You Will Gain
- Flexible scheduling to support work-life balance
- No late-night finishes
- Proper staff meals on duty
- Generous team discount across our venues
- Structured training and development
- Clear progression into management roles across our London sites
- Real opportunities to grow within a well-established brand
Work in a fast-paced, high-volume environment with strong earning potential and real career progression. We invest in our people and promote from within wherever possible. If you are ready to step up and build your career with a respected London brand, we would love to hear from you. Apply now and start building your future with Big Easy.
Right to work in the UK is required.
Senior Host/Receptionist employer: Big Easy Restaurants
Big Easy Restaurants in Greater London is an excellent employer that values its team members and fosters a vibrant work culture. With a strong commitment to employee development, you will have ample opportunities for growth while working in a lively environment that prioritises exceptional guest experiences. Join us to be part of a well-established brand that not only serves great food and drinks but also invests in the success of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Host/Receptionist
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop by Big Easy and soak in the atmosphere. This will help you understand their culture and give you a chance to chat with staff, which can really impress during your interview.
✨Tip Number 2
Practice your warm welcome! As a Senior Host/Receptionist, first impressions are everything. Role-play greeting guests with a friend to nail that friendly and professional tone they’re looking for.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you’ve managed busy bookings in the past. Think of specific examples where you’ve optimised guest flow or resolved issues on the spot.
✨Tip Number 4
Don’t forget to highlight your leadership experience! If you’ve guided junior hosts before, share those stories. It shows you’re not just about managing the front door but also about building a strong team.
We think you need these skills to ace Senior Host/Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and what makes you a great fit for the Senior Host/Receptionist role.
Tailor Your Experience:Make sure to highlight your relevant experience in high-volume restaurants. We’re looking for someone with at least 2-3 years in a similar role, so be specific about your achievements and how they relate to managing bookings and guest flow.
Be Professional Yet Friendly:Remember, we’re all about generous hospitality! Your written application should reflect a balance of professionalism and friendliness. Use a warm tone that shows you’re ready to welcome guests with open arms.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Big Easy. Don’t miss out!
How to prepare for a job interview at Big Easy Restaurants
✨Know the Brand
Before your interview, take some time to research Big Easy and its unique offerings. Familiarise yourself with their Southern-inspired BBQ, fresh lobster, and vibrant atmosphere. This knowledge will not only impress your interviewers but also help you articulate why you want to be part of their team.
✨Showcase Your Experience
With 2-3 years in a host or reception role, be ready to discuss specific examples from your past experiences. Highlight situations where you managed bookings, optimised guest flow, or resolved issues. This will demonstrate your capability to handle the busy environment at Big Easy.
✨Demonstrate Leadership Skills
As a Senior Host/Receptionist, you'll need to lead the reception team. Prepare to share instances where you've guided or supported junior staff. Emphasising your leadership qualities will show that you're ready to take on this responsibility and contribute to the team's success.
✨Practice Your Communication
Strong communication skills are key in hospitality. During the interview, practice clear and confident responses. You might even role-play common guest scenarios to showcase how you'd handle queries or complaints. This will highlight your professional presence and readiness for the role.
