At a Glance
- Tasks: Welcome guests, manage reservations, and lead the reception team in a vibrant restaurant.
- Company: Join Big Easy, a renowned hospitality brand known for its Southern BBQ and lively atmosphere.
- Benefits: Enjoy flexible scheduling, no late nights, staff meals, and generous discounts.
- Other info: Great career progression opportunities within a supportive team environment.
- Why this job: Be the face of the restaurant and create unforgettable guest experiences.
- Qualifications: 2-3 years in a host role, strong communication skills, and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
Join one of London’s most established hospitality brands. Ready to take the lead on first impressions and grow your career in a fast-paced, high-energy restaurant? Big Easy opened its first restaurant on King's Road and quickly became known for its Southern-inspired BBQ, fresh lobster, and vibrant live music atmosphere. Over the years, we have built a loyal following and expanded across London while staying true to what makes us different: generous hospitality, bold flavours and a buzzing bar culture.
We are now looking for a Senior Host / Receptionist to lead the front door experience at our Canary Wharf site and support the team in delivering outstanding guest service from the moment guests arrive.
Our People
At Big Easy, hospitality is a team effort. We support each other. We communicate openly. We hold high standards. We celebrate success together. Our restaurants are busy and energetic, but behind the atmosphere is structure, professionalism and pride in the details. Many of our managers have progressed from within, and we are committed to developing our people. If you enjoy being the face of the restaurant and thrive in a busy environment, you will feel at home here.
Who We Are Looking For
- Minimum 2-3 years’ experience in a host or reception role, ideally in a high-volume restaurant
- Confident, friendly and highly organised
- Strong communication skills and professional presence
- Comfortable managing bookings and guest flow during busy service
- Experience with reservation systems (OpenTable or similar preferred)
- A natural leader who can support and guide junior hosts
We are looking for someone who takes pride in creating a strong first impression and enjoys building guest relationships.
What You Will Do
- Welcome guests with warmth and professionalism
- Manage reservations and optimise table planning
- Coordinate guest flow to ensure smooth service
- Lead the reception team during busy shifts
- Handle guest queries and resolve issues confidently
- Work closely with management and the floor team
- Maintain high standards at the front of house at all times
This role is more than greeting guests. It is about setting the tone for the entire guest experience.
What You Will Gain
- Flexible scheduling to support work-life balance
- No late-night finishes
- Proper staff meals on duty
- Generous team discount across our venues
- Structured training and development
- Clear progression into management roles across our London sites
- Real opportunities to grow within a well-established brand
Work in a fast-paced, high-volume environment with strong earning potential and real career progression. We invest in our people and promote from within wherever possible. If you are ready to step up and build your career with a respected London brand, we would love to hear from you. Apply now and start building your future with Big Easy. Right to work in the UK is required.
Senior Host/Receptionist in London employer: Big easy restaurants
At Big Easy, we pride ourselves on being one of London's most established hospitality brands, offering a vibrant work culture that thrives on teamwork and open communication. Our Canary Wharf location provides a dynamic environment where you can grow your career with structured training and clear progression opportunities, all while enjoying flexible scheduling and generous staff benefits. Join us to be part of a passionate team dedicated to delivering exceptional guest experiences in a high-energy setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Host/Receptionist in London
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop by Big Easy and soak in the atmosphere. This will help you understand their culture and give you a chance to chat with staff, which can really impress during your interview.
✨Tip Number 2
Practice your warm welcome! As a Senior Host/Receptionist, first impressions are everything. Role-play greeting guests with a friend or in front of a mirror to nail that confident and friendly approach.
✨Tip Number 3
Brush up on your reservation systems! Familiarise yourself with OpenTable or similar platforms. Being able to talk about your experience with these tools will show you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to showcase your leadership skills! Think of examples where you've guided a team or resolved issues under pressure. This will highlight your ability to lead the reception team during busy shifts.
We think you need these skills to ace Senior Host/Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and what makes you a great fit for the Senior Host/Receptionist role.
Tailor Your Experience:Make sure to highlight your relevant experience in high-volume restaurants. We’re looking for someone with at least 2-3 years in a similar role, so be specific about your achievements and how they relate to managing bookings and guest flow.
Be Professional Yet Friendly:Remember, we value strong communication skills and a professional presence. While you want to be friendly and approachable, ensure your application reflects a level of professionalism that aligns with our brand’s values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Big Easy!
How to prepare for a job interview at Big easy restaurants
✨Know the Brand
Before your interview, take some time to research Big Easy. Understand their history, menu, and what makes them unique in the hospitality scene. This knowledge will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Experience
Be ready to discuss your previous roles in detail, especially your experience in high-volume restaurants. Highlight specific situations where you managed guest flow or resolved issues, as this will demonstrate your ability to thrive in a busy environment.
✨Demonstrate Leadership Skills
As a Senior Host/Receptionist, you'll need to lead a team. Share examples of how you've supported or guided junior staff in the past. This shows that you’re not just about managing bookings but also about fostering a positive team atmosphere.
✨Practice Your Communication
Strong communication is key in this role. During the interview, practice clear and confident speaking. You might even want to role-play common guest scenarios to show how you would handle queries or complaints, showcasing your professionalism and warmth.
