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- Tasks: Welcome visitors, provide information, and support service users at our Big C Centre.
- Company: Join Big C, a regional cancer charity dedicated to supporting those affected by cancer in Norfolk.
- Benefits: Gain valuable experience, meet new people, and contribute to a meaningful cause.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No specific qualifications needed; just a friendly attitude and willingness to help.
- Other info: Flexible roles available Monday to Friday, 9:00am to 5:00pm across various locations.
Role: To provide a friendly and helpful welcome to the visitors of our Big C Centre.
- Meet and Greet: Meet and greet visitors at the Centre's main entrance providing a friendly and polite welcome. Direct and accompany visitors to their appropriate destination. Provide information on local amenities at the Centre. Enter and re-book service users into the Big C services using the online system Cliniko.
- Support & Listening Ear: Provide a listening ear to our service users. Answer general queries about the Centre and its services. Help support the team to clear and clean tables.
- Hospitality Host: Provide refreshments to service users and Centre visitors. Set up rooms for support groups and meetings as per centre diary. General front of house tidying and restock refreshment supplies.
Time commitment: There are Support & Information Centres across Norfolk located in Norwich, Great Yarmouth, and Kings Lynn. Roles available Monday to Friday, 9:00am to 5:00pm.
About the organisation: As a regional cancer charity, Big C is dedicated to supporting anyone affected by cancer in Norfolk and neighbouring counties whilst working with key partners in research and healthcare to improve future outcomes. There are an estimated 2.5 million people living with cancer in the UK. 1 in 2 people will get cancer in their lifetime. Big C seeks and implements new approaches and projects to ensure that no one is missing out on the opportunity to access our support. Big C's work focuses on 6 key areas: support, research, equipment, education, income generation, and people. The dedication of our employees, volunteers, supporters, and fundraisers is how we continue to improve the lives of those affected by cancer. Big C is passionately committed to wellbeing, inclusion, diversity, equity, and supporting the achievement of the charity's vision and organisational objectives. It aims to unite all Big C employees and volunteers, ensuring everyone is effective, productive, happy, and customer-focused.
How to apply: If you are interested in this role and would like to apply or would like more information, contact the Volunteer Hub at Merchants' Place – E: volhub@merchantsplace.co.uk T: 01263 519454. Alternatively, you can complete an online registration form, and your details will be sent to us directly. A link for the form can be found on our Volunteer Hub page on our website.
Support and Information Volunteers – VH251 employer: Big C
Contact Detail:
Big C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support and Information Volunteers – VH251
✨Tip Number 1
Familiarise yourself with the Big C Centre's mission and values. Understanding their commitment to supporting those affected by cancer will help you convey your passion for the role during any interactions.
✨Tip Number 2
Visit the Centre beforehand if possible. This will give you a feel for the environment and allow you to observe how current volunteers interact with visitors, which can be invaluable when you start.
✨Tip Number 3
Prepare to discuss your interpersonal skills. Since the role involves meeting and greeting visitors, think of examples from your past experiences where you've provided excellent customer service or support.
✨Tip Number 4
Be ready to demonstrate your ability to work as part of a team. The role requires collaboration with other volunteers and staff, so think of times when you've successfully worked in a team setting.
We think you need these skills to ace Support and Information Volunteers – VH251
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Support and Information Volunteer position. Tailor your application to highlight how your skills and experiences align with these duties.
Craft a Personal Statement: Write a personal statement that reflects your passion for supporting individuals affected by cancer. Share any relevant experiences that demonstrate your ability to provide a friendly welcome and support to visitors.
Highlight Relevant Skills: Emphasise skills such as communication, empathy, and organisational abilities in your CV. Mention any previous volunteer work or customer service experience that showcases your capability to meet and greet visitors effectively.
Follow Application Instructions: Ensure you follow the application instructions provided by Big C. If applying online, complete the registration form accurately and submit it through the designated channels on their website.
How to prepare for a job interview at Big C
✨Show Your Friendly Side
Since the role involves welcoming visitors, it's crucial to demonstrate your friendly and approachable nature. Practice a warm greeting and maintain a positive attitude throughout the interview.
✨Know the Organisation
Familiarise yourself with Big C's mission and values. Understanding their focus on support, research, and community will help you align your answers with their goals during the interview.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with a distressed visitor or providing information about local amenities. Think of examples from your past experiences that showcase your problem-solving skills.
✨Highlight Teamwork Skills
As the role involves supporting a team and interacting with service users, emphasise your ability to work collaboratively. Share examples of how you've contributed to a team environment in previous roles or volunteer experiences.
