Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome visitors, provide information, and support service users at our Big C Centres.
- Company: Join Big C, a regional cancer charity dedicated to supporting those affected by cancer.
- Benefits: Gain valuable experience, meet new people, and contribute to a meaningful cause.
- Why this job: Make a real difference in the lives of individuals affected by cancer while developing your skills.
- Qualifications: Friendly attitude and willingness to help others; no prior experience required.
- Other info: Flexible volunteering hours available across Norfolk, with opportunities for personal growth.
Role
To provide a friendly and helpful welcome to the visitors of our Big C Centre’s.
Meet and Greet
- Meet and greet visitors at the Centre’s main entrance providing a friendly and polite welcome.
- Direct and accompany visitors to their appropriate destination.
- Provide information on local amenities at the Centre.
- Enter and re-book service users into the Big C services using online system Cliniko.
Support & Listening Ear
- Provide a listening ear to our service users.
- Answer general queries about the Centre and its services.
- Help support the team to clear and clean tables.
Hospitality Host
- Provide refreshments to service users and Centre visitors.
- Set up rooms for support groups and meetings as per centre diary.
- General front of house tidying and restock refreshment supplies.
Time commitment
There is Support & Information Centres across Norfolk located in; Norwich, Great Yarmouth and Kings Lynn.
Roles available Monday to Friday, 9:00am to 5:00pm.
About the organisation
As a regional cancer charity, Big C are dedicated to supporting anyone affected by cancer in Norfolk and neighbouring counties whilst working with key partners in research and healthcare to improve future outcomes.
There are an estimated 2.5 million people living with cancer in the UK. 1 in 2 people will get cancer in their lifetime. Big C seeks and implements new approaches and projects to make sure that no one is missing our on the opportunity to access our support. Big C’s work focuses on 6 key areas; support, research, equipment, education, income generation and people.
The dedication of our employees, volunteers, supporters and fundraisers is how we continue to improve the lives of those affected by cancer.
Big C is passionately committed to wellbeing, inclusion, diversity, equity and supporting achievement of the charity’s vision and organisational objectives. It aims to unite all Big C employees and volunteers, ensuring everyone is effective, productive, happy and customer focused.
How to apply
How to apply: If you are interested in this role and would like to apply or would like more information, contact the Volunteer Hub at Merchants’ Place –
E: volhub@merchantsplace.co.uk
T: 01263 519454
Alternatively, you can complete an online registration form and your details will be sent to us directly. A link for the form can be found on our Volunteer Hub page on our website
#J-18808-Ljbffr
Support and Information Volunteers – VH251 employer: Big C
Contact Detail:
Big C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support and Information Volunteers – VH251
✨Tip Number 1
Get to know the organisation! Research Big C and its mission. Understanding their values will help you connect better during your interactions and show that you're genuinely interested in supporting their cause.
✨Tip Number 2
Practice your meet and greet skills! Role-play with a friend or family member to get comfortable welcoming visitors. A friendly smile and a warm introduction can make all the difference in creating a positive first impression.
✨Tip Number 3
Be ready to listen! As a Support & Listening Ear volunteer, being attentive and empathetic is key. Think about how you can provide comfort and support to service users, and be prepared to answer their queries with kindness.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application goes directly to us. Plus, it shows you’re tech-savvy and ready to engage with our online systems like Cliniko for booking services.
We think you need these skills to ace Support and Information Volunteers – VH251
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you passionate about supporting others.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match the role. We love seeing applicants who understand what we do at Big C and can relate their experiences to our mission.
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps to organise your thoughts better.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Big C
✨Know the Organisation
Before your interview, take some time to research Big C and its mission. Understanding their commitment to supporting those affected by cancer will help you align your answers with their values and show genuine interest in the role.
✨Practice Your People Skills
As a Support and Information Volunteer, you'll be interacting with visitors regularly. Practise your greeting and how you would provide information or support. Role-playing with a friend can help you feel more comfortable and confident during the actual interview.
✨Prepare for Common Questions
Think about questions they might ask, such as how you would handle a difficult visitor or what you would do if you didn’t know the answer to a query. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and empathy.
✨Show Your Team Spirit
Big C values teamwork and collaboration. Be ready to discuss how you work well with others and support your team. Share examples of how you've contributed to a positive environment in previous roles or volunteer positions.
