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- Tasks: Welcome visitors, provide information, and support service users at our Big C Centres.
- Company: Join Big C, a regional cancer charity dedicated to supporting those affected by cancer.
- Benefits: Gain valuable experience, meet new people, and contribute to a meaningful cause.
- Why this job: Make a real difference in your community while developing your skills and confidence.
- Qualifications: Friendly attitude and willingness to help others; no prior experience needed.
- Other info: Flexible volunteering hours available across Norfolk, with opportunities for personal growth.
Role
To provide a friendly and helpful welcome to the visitors of our Big C Centre’s.
Meet and Greet
- Meet and greet visitors at the Centre’s main entrance providing a friendly and polite welcome.
- Direct and accompany visitors to their appropriate destination.
- Provide information on local amenities at the Centre.
- Enter and re-book service users into the Big C services using online system Cliniko.
Support & Listening Ear
- Provide a listening ear to our service users.
- Answer general queries about the Centre and its services.
- Help support the team to clear and clean tables.
Hospitality Host
- Provide refreshments to service users and Centre visitors.
- Set up rooms for support groups and meetings as per centre diary.
- General front of house tidying and restock refreshment supplies.
Time commitment
There is Support & Information Centres across Norfolk located in; Norwich, Great Yarmouth and Kings Lynn.
Roles available Monday to Friday, 9:00am to 5:00pm.
About the organisation
As a regional cancer charity, Big C are dedicated to supporting anyone affected by cancer in Norfolk and neighbouring counties whilst working with key partners in research and healthcare to improve future outcomes.
There are an estimated 2.5 million people living with cancer in the UK. 1 in 2 people will get cancer in their lifetime. Big C seeks and implements new approaches and projects to make sure that no one is missing our on the opportunity to access our support. Big C’s work focuses on 6 key areas; support, research, equipment, education, income generation and people.
The dedication of our employees, volunteers, supporters and fundraisers is how we continue to improve the lives of those affected by cancer.
Big C is passionately committed to wellbeing, inclusion, diversity, equity and supporting achievement of the charity’s vision and organisational objectives. It aims to unite all Big C employees and volunteers, ensuring everyone is effective, productive, happy and customer focused.
How to apply
How to apply: If you are interested in this role and would like to apply or would like more information, contact the Volunteer Hub at Merchants’ Place –
E: volhub@merchantsplace.co.uk
T: 01263 519454
Alternatively, you can complete an online registration form and your details will be sent to us directly. A link for the form can be found on our Volunteer Hub page on our website
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Support and Information Volunteers – VH251 employer: Big C
Contact Detail:
Big C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support and Information Volunteers – VH251
✨Tip Number 1
Get to know the organisation! Research Big C and its mission. Understanding their values will help you connect better during your interactions.
✨Tip Number 2
Practice your meet and greet skills. Role-play with a friend to ensure you can provide that friendly welcome and direct visitors confidently.
✨Tip Number 3
Be prepared to answer questions about local amenities. Brush up on what’s available at the Centre and nearby, so you can assist visitors effectively.
✨Tip Number 4
Apply through our website! It’s the easiest way for us to get your details and keep track of your application. Plus, it shows you’re tech-savvy!
We think you need these skills to ace Support and Information Volunteers – VH251
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you passionate about supporting others.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills and experiences align with the role. We love seeing how you can contribute to our mission at Big C, so be specific!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps to organise your thoughts better.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy, and your details will come straight to us, making it easier for us to review your application!
How to prepare for a job interview at Big C
✨Know the Organisation
Before your interview, take some time to research Big C and its mission. Understanding their commitment to supporting those affected by cancer will help you align your answers with their values and show genuine interest in the role.
✨Practice Your People Skills
As a Support and Information Volunteer, you'll be interacting with visitors regularly. Practise your greeting and welcoming techniques with friends or family. This will help you feel more confident and natural when meeting and directing visitors at the Centre.
✨Familiarise Yourself with Cliniko
Since you'll be entering and re-booking service users into the Big C services using Cliniko, it’s a good idea to familiarise yourself with this online system beforehand. If possible, find tutorials or guides online to get a head start.
✨Prepare for Common Questions
Think about potential questions you might be asked during the interview, such as how you would handle a difficult visitor or what you would do if you didn’t know the answer to a query. Prepare thoughtful responses that highlight your problem-solving skills and empathy.
