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- Tasks: Lead a vibrant shop, inspire your team, and make a difference in the community.
- Company: Join Big C, a leading cancer charity with a supportive culture.
- Benefits: Enjoy 33 days holiday, health plans, and professional development opportunities.
- Why this job: Make a real impact while gaining valuable retail management experience.
- Qualifications: Retail experience and a passion for community service are essential.
- Other info: Flexible hours with a focus on work-life balance and inclusivity.
The predicted salary is between 13 - 16 £ per hour.
Shop Manager – Cromer – Maternity Cover
Hours: 28 hours per week over 4 days including weekend and bank holiday working as required.
Contract: 12 Month Fixed Term Contract – Maternity Cover
We’re looking for a passionate Shop Manager to cover maternity leave at our Cromer town-centre shop — an exciting opportunity to run the shop, inspire staff and volunteers, and help every donated item make an impact.
About the role
If you have retail experience, enjoy leading a small team, and want to make a tangible difference in your local community, this role could be ideal for you. Our Cromer shop thrives thanks to its popular high-street location, the generosity of donors, the kindness of our customers, and the dedication of our staff and volunteers. As Shop Manager, you’ll play a key role in creating a welcoming, well-run shop, supporting your team, and making the most of every donated item.
Key Responsibilities:
- Lead the day-to-day running of the Cromer shop, ensuring it is welcoming, efficient, and profitable.
- Supervise and support a small team of staff and volunteers, fostering a positive, collaborative environment.
- Maximise the potential of donated stock through effective sorting, merchandising, and pricing.
- Deliver excellent customer service, responding to the needs of shoppers and volunteers alike.
- Maintain health, safety, and safeguarding standards for staff, volunteers, and customers.
Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community. We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 11 charity shops across the region.
Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.
Why Big C?
We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance. Our benefits include:
- 33 days holiday (FTE, including bank holidays)
- Company sick pay and life assurance
- Health Cash Plan and Employee Assistance Programme
- Cycle to Work Scheme
- Opportunities for professional development
If you share these values and want to make a real difference, we’d love to hear from you.
Apply Now
Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment. This role requires an enhanced Disclosure and Barring Service (DBS) check and a barred list check. Additionally, your application plays an essential part in our choosing the right person for this position. When applying, please complete the online application fully. Information to support your application can be in your attached covering letter or where indicated in the application. If you have questions about this role, would prefer to apply another way, or require information in an accessible format, please email [emailprotected] or call 01603 619900.
Closing date for applications: Friday 27 February however please note that this vacancy may close earlier once sufficient applications received. Interviews will take place as soon as possible.
Shop Manager, Cromer (28 hours per week) employer: Big C
Contact Detail:
Big C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager, Cromer (28 hours per week)
✨Tip Number 1
Get to know the company! Research Big C and its mission. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about making a difference in the community.
✨Tip Number 2
Practice your leadership skills! As a Shop Manager, you’ll be leading a team. Think of examples from your past where you’ve inspired or supported others, and be ready to share those stories with us.
✨Tip Number 3
Show off your retail savvy! Be prepared to discuss how you would maximise the potential of donated stock. We want to hear your ideas on sorting, merchandising, and pricing – make it clear you know your stuff!
✨Tip Number 4
Don’t forget to highlight your customer service skills! We value excellent service, so think of times when you’ve gone above and beyond for customers. Make sure we see your passion for creating a welcoming environment.
We think you need these skills to ace Shop Manager, Cromer (28 hours per week)
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! In your application, share why you’re excited about being a Shop Manager and how you can inspire both staff and volunteers. A little passion goes a long way!
Tailor Your Application: Make sure to customise your application to highlight your retail experience and leadership skills. We want to know how your background aligns with our mission at Big C and how you can make a difference in the Cromer community.
Be Clear and Concise: When filling out the application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you the perfect fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Big C
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shop Manager. Familiarise yourself with how to lead a team, manage stock, and deliver excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in retail and how you've successfully led a team. Think of specific examples where you inspired staff or volunteers, and how you created a positive working environment. This will demonstrate your capability to manage the shop effectively.
✨Emphasise Community Impact
Since this role is about making a tangible difference in the local community, be ready to talk about your passion for charity work. Share any relevant experiences you have with community engagement or how you've maximised the potential of donated items in past roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the shop's goals, team dynamics, and how they measure success. This shows that you're not just interested in the job, but also in contributing to the shop's mission and values.
