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- Tasks: Support health activities and provide guidance to those affected by cancer.
- Company: Join Big C, a leading cancer charity making a real difference in the community.
- Benefits: Enjoy 33 days holiday, pension contributions, and professional development opportunities.
- Other info: Flexible working hours and a supportive environment focused on wellbeing.
- Why this job: Make a positive impact on people's lives while promoting healthier lifestyles.
- Qualifications: Compassionate individuals with strong communication skills are encouraged to apply.
The predicted salary is between 18940 - 19280 £ per year.
Hours: 28 hours per week, to be worked flexibly over 4 days with some evening and weekend working as required.
Salary: £18,940 to £19,280 per annum (£23,675 to £24,100 per annum full time equivalent)
Contract: Permanent
Location: Big C's Norwich support centres. Work from other Big C premises and public events will be required.
We have an exciting opportunity for a compassionate and proactive individual to join Big C as a Health Academy Support and Information Officer. This is a varied and rewarding role where you'll support the delivery of activities and services that make a real difference to people affected by cancer across our community.
About the role
As part of our small Health Academy team, you'll work closely with the Health Academy Lead, Nutritionist and Physical Wellbeing Facilitators to deliver a range of wellbeing activities and events. From supporting programmes like Get Moving, Walking Football and Fishing for Wellbeing to attending community events, your work will help promote healthier lifestyles, encourage behaviour change, and raise awareness of cancer prevention and early detection.
You'll also be a welcoming and supportive point of contact for our service users, offering practical support, listening, and guidance, while helping to ensure services are delivered safely, effectively, and in line with best practice. Alongside this, you'll support the smooth running of the team through administration, data collection, and collaboration with colleagues, volunteers, and external partners.
Key responsibilities
- Support the delivery of Health Academy activities, wellbeing programmes, and external events
- Provide a warm, supportive point of contact for service users, offering information, guidance, and signposting to appropriate services
- Assist in assessing and responding to service user needs, working within agreed policies and under appropriate supervision
- Coordinate and support administration, data collection, and reporting to help inform service development
- Work collaboratively with colleagues, volunteers, and external partners to deliver high‐quality services
- Support the organisation and maintenance of equipment, resources, and health and safety requirements
- Represent Big C at events and contribute to the ongoing development and improvement of services
About Big C
Big C is one of East Anglia's largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.
We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region.
Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.
Our benefits include:
- 33 days holiday (FTE, including bank holidays)
- 5% employer pension contribution
- Company sick pay and life assurance
- Health Cash Plan and Employee Assistance Programme
- Cycle to Work Scheme
- Opportunities for professional development
Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment.
Support & Information Officer in Norwich employer: Big C Cancer Charity
Contact Detail:
Big C Cancer Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support & Information Officer in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect with others who share your passion for health and wellbeing. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Research organisations like Big C and reach out directly to express your interest. A friendly email or call can make a lasting impression and show your enthusiasm.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your skills align with supporting service users and delivering wellbeing activities. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission at Big C.
We think you need these skills to ace Support & Information Officer in Norwich
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for supporting people shine through. We want to see how much you care about making a difference in the lives of those affected by cancer. Share any relevant experiences that highlight your compassion and proactive nature!
Tailor Your Application: Make sure to tailor your application specifically for the Support & Information Officer role. Highlight your skills and experiences that align with the responsibilities mentioned in the job description. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon. Remember, we want to understand your qualifications and enthusiasm without wading through unnecessary fluff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Big C and what we stand for before you hit that submit button!
How to prepare for a job interview at Big C Cancer Charity
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support & Information Officer role. Familiarise yourself with Big C's mission and the specific wellbeing programmes you'll be supporting. This will help you demonstrate your genuine interest and how your skills align with their needs.
✨Showcase Your Compassion
As this role involves supporting individuals affected by cancer, it's crucial to convey your compassionate nature. Prepare examples from your past experiences where you've provided support or guidance to others, highlighting your ability to listen and respond to their needs effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think of potential challenges you might face in this role and how you would approach them. Practising these scenarios can help you feel more confident during the interview.
✨Engage with Your Interviewers
During the interview, remember to engage with your interviewers. Ask insightful questions about the Health Academy team and the initiatives they run. This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you.