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- Tasks: Support wellbeing activities and provide guidance to those affected by cancer.
- Company: Join Big C, a leading cancer charity making a real impact in the community.
- Benefits: Enjoy 33 days holiday, pension contributions, and professional development opportunities.
- Other info: Flexible hours and a chance to work on meaningful community projects.
- Why this job: Make a difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Compassionate individuals with strong communication skills are encouraged to apply.
The predicted salary is between 18940 - 19280 £ per year.
Hours: 28 hours per week, to be worked flexibly over 4 days with some evening and weekend working as required.
Salary: £18,940 to £19,280 per annum (£23,675 to £24,100 per annum full time equivalent)
Contract: Permanent
Location: Big C’s Norwich support centres. Work from other Big C premises and public events will be required.
We have an exciting opportunity for a compassionate and proactive individual to join Big C as a Health Academy Support and Information Officer. This is a varied and rewarding role where you’ll support the delivery of activities and services that make a real difference to people affected by cancer across our community.
About the role:
As part of our small Health Academy team, you’ll work closely with the Health Academy Lead, Nutritionist and Physical Wellbeing Facilitators to deliver a range of wellbeing activities and events. From supporting programmes like Get Moving, Walking Football and Fishing for Wellbeing to attending community events, your work will help promote healthier lifestyles, encourage behaviour change, and raise awareness of cancer prevention and early detection. You’ll also be a welcoming and supportive point of contact for our service users, offering practical support, listening, and guidance, while helping to ensure services are delivered safely, effectively, and in line with best practice. Alongside this, you’ll support the smooth running of the team through administration, data collection, and collaboration with colleagues, volunteers, and external partners.
Key responsibilities:
- Support the delivery of Health Academy activities, wellbeing programmes, and external events
- Provide a warm, supportive point of contact for service users, offering information, guidance, and signposting to appropriate services
- Assist in assessing and responding to service user needs, working within agreed policies and under appropriate supervision
- Coordinate and support administration, data collection, and reporting to help inform service development
- Work collaboratively with colleagues, volunteers, and external partners to deliver high-quality services
- Support the organisation and maintenance of equipment, resources, and health and safety requirements
- Represent Big C at events and contribute to the ongoing development and improvement of services
About Big C:
Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community. We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region. Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.
Why Big C?
We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance. Our benefits include:
- 33 days holiday (FTE, including bank holidays)
- 5% employer pension contribution
- Company sick pay and life assurance
- Health Cash Plan and Employee Assistance Programme
- Cycle to Work Scheme
- Opportunities for professional development
If you share these values and want to make a real difference, we’d love to hear from you.
Support & Information Officer in Norfolk employer: Big C Cancer Charity
Contact Detail:
Big C Cancer Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support & Information Officer in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Big C. You never know who might give you a heads-up about job openings or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Big C and its initiatives. Show us that you’re genuinely interested in our mission and how you can contribute to the Health Academy team. Tailor your answers to reflect our values and the role’s responsibilities.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your passion for supporting those affected by cancer and demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you’re truly interested in joining the Big C family. Plus, it’s a great way to reiterate your enthusiasm for the role.
We think you need these skills to ace Support & Information Officer in Norfolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Support & Information Officer. We want to see how you can contribute to our Health Academy team and make a difference in the community.
Show Your Compassion: This role is all about supporting people affected by cancer, so let your empathy shine through in your application. Share any relevant experiences that demonstrate your ability to connect with and support others.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our amazing team at Big C!
How to prepare for a job interview at Big C Cancer Charity
✨Know Your Stuff
Before the interview, make sure you understand Big C's mission and the role of a Support & Information Officer. Familiarise yourself with their wellbeing programmes and how they impact the community. This will show your genuine interest and help you connect your skills to their needs.
✨Show Your Compassion
As this role involves supporting people affected by cancer, it's crucial to demonstrate your compassionate side. Prepare examples from your past experiences where you've provided support or guidance to others. This will highlight your suitability for the role and your ability to connect with service users.
✨Be Ready to Collaborate
Collaboration is key in this position. Think of instances where you've worked effectively with a team or external partners. Be prepared to discuss how you can contribute to the Health Academy team and support colleagues and volunteers in delivering high-quality services.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the organisation. You might ask about the types of events you'll be involved in or how success is measured in the Health Academy. This not only shows your enthusiasm but also helps you gauge if the role is right for you.