Assistant Shop Manager
Hours: 21 hours per week over 3 days including weekend and bank holiday working as required.
Salary: £14,205 to £14,460 per annum (£23,675 to £24,100 full time equivalent)
Contract: Permanent
Location: Big C Dereham Shop
This is a fantastic opportunity to use your retail skills to make a difference as part of the Big C family and the Dereham community.
You'll help drive retail sales and maximise profit while ensuring every customer receives a warm and welcoming experience. Working alongside the Shop Manager, you'll support and inspire a dedicated team of staff and volunteers, helping to make the most of every donation and keeping the shop running smoothly and successfully.
About the role:
If you have retail experience, enjoy leading a busy team, and want to make a real impact in your local community, this could be the perfect opportunity. Our Dereham shop is a well-established and valued part of the local community, playing an important role in raising funds to support people affected by cancer across Norfolk.
As Assistant Shop Manager, you'll support the day-to-day running of the shop, helping to maximise income, deliver excellent customer service, and create a positive environment for customers, volunteers, and colleagues alike.
Key Responsibilities:
- Taking the lead in the day-to-day running and ongoing development of the shop when deputising for the Shop Manager.
- Maximising the value of donated items by overseeing effective sorting, eye-catching displays, and regular stock rotation.
- Supporting the Shop Manager to meet income targets, while driving high retail standards through strong leadership and team motivation.
- Assisting with the recruitment, induction, training, and ongoing support of staff and volunteers – helping everyone to thrive.
- Actively encouraging local donations to keep the shop well-stocked with quality items.
- Helping to coordinate furniture collections and deliveries to ensure a smooth customer experience.
For further details, you can download the full job description here: JDPS Assistant Shop Manager 2026 Dereham.pdf
An accessible version of the job description for visually impaired applicants is available here: JDPS Assistant Shop Manager Dereham - Accessible Version for Visually Impaired.pdf
For full details about the role, including the Job Description and Person Specification, please visit the Careers section of the Big C website.
About Big C
Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.
We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region.
Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.
Why Big C?
We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance.
Our benefits include:
- 33 days holiday (FTE, including bank holidays)
- 5% employer pension contribution
- Company sick pay and life assurance
- Health Cash Plan and Employee Assistance Programme
- Cycle to Work Scheme
- Opportunities for professional development
If you share these values and want to make a real difference, we’d love to hear from you.
Apply Now:
Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment.
This role requires an enhanced Disclosure and Barring Service (DBS) check and a barred list check. Additionally, your application plays an essential part in our choosing the right person for this position.
When applying, please complete the online application fully. Information to support your application can be in your attached covering letter or where indicated in the application.
If you have questions about this role, would prefer to apply another way, or require information in an accessible format, please email [email protected] or call 01603 619900.
Closing date for applications: 25 October 2026 however please note that this vacancy may close earlier once sufficient applications received. Interviews will take place as soon as possible.
Assistant Shop Manager 3 days per week - Dereham employer: Big C Cancer Charity
Big C is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and development. As a Relief Shop Manager, you will not only gain valuable management experience but also contribute to a meaningful cause, helping to provide vital support for those affected by cancer in the community. With competitive benefits such as a generous holiday allowance, pension contributions, and health resources, working at Big C in Wymondham allows you to make a real difference while enjoying a fulfilling career.
