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For Companies At a Glance
- Tasks: Build and maintain strong relationships with high-value clients while achieving company targets.
- Company: Join Big Business Events, a leader in creating impactful business connections through innovative events.
- Benefits: Enjoy a competitive salary, supportive work culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values client success and fosters meaningful connections.
- Qualifications: Customer-focused with excellent communication skills; thrives in a target-driven environment.
- Other info: Office-based role in Chelmsford, Monday to Friday, 9:00 AM - 5:30 PM.
The predicted salary is between 24000 - 36000 £ per year.
Location: Chelmsford, Office based role
Employment Type: Permanent
Working Hours: Monday to Friday, 9:00 AM - 5:30 PM
Salary: Up to £30,000
Are you a customer-focused professional who thrives on building meaningful relationships and exceeding targets? Do you excel in creating lasting client connections and delivering exceptional service? If so, we have an exciting opportunity for you!
About the Role
As a Client Account Manager Executive at Big Business Events, you’ll play a key role in ensuring our clients receive outstanding support and guidance throughout their journey with us. Your ability to build trust, nurture relationships, and drive engagement will be central to your success. You’ll also focus on achieving company targets while empowering business owners to reach their goals through our innovative resources and events.
Duties & Responsibilities
- Serve as the primary point of contact for high-value clients, maintaining and enhancing relationships.
- Proactively schedule and promote client attendance at our events to maximise participation.
- Foster trust and engagement by nurturing client relationships and demonstrating the value of our products and services.
- Effectively manage program resources to support clients' needs.
- Take ownership of key performance metrics in your area and consistently work towards achieving them.
- Host engaging discovery and onboarding meetings via Zoom to ensure a seamless start to the client’s journey.
Your Skills:
- Excels at delivering top-tier client support and account management.
- Thrives in a target-driven environment and is motivated by success.
- Possesses strong interpersonal and communication skills.
- Is highly organised and demonstrates excellent time management.
- Takes ownership and accountability for their work, consistently striving for excellence.
Locations
Customer Relationship Executive/account Manager employer: Big Business Entrepreneurs
Contact Detail:
Big Business Entrepreneurs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Executive/account Manager
✨Tip Number 1
Research the company thoroughly before your interview. Understand their values, mission, and the specific events they organise. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their success.
✨Tip Number 2
Prepare examples of how you've successfully built and maintained client relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your ability to exceed targets and deliver exceptional service.
✨Tip Number 3
Practice your communication skills, especially for virtual meetings. Since you'll be hosting onboarding sessions via Zoom, ensure you're comfortable with the platform and can engage clients effectively, making them feel valued from the start.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Relationship Executive/account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relationship management and account management. Use specific examples that demonstrate your ability to build relationships and exceed targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client engagement and your understanding of the role. Mention how your skills align with the company's goals and how you can contribute to their success.
Highlight Key Skills: In your application, emphasise your strong interpersonal and communication skills, as well as your organisational abilities. Provide examples of how you've successfully managed client relationships in the past.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and reinforces your enthusiasm for the role.
How to prepare for a job interview at Big Business Entrepreneurs
✨Showcase Your Customer Focus
Make sure to highlight your experience in building and maintaining client relationships. Share specific examples of how you've exceeded customer expectations in previous roles, as this will demonstrate your commitment to exceptional service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations with clients. Prepare scenarios where you successfully managed client concerns or turned a negative experience into a positive one.
✨Demonstrate Your Organisational Skills
Since the role requires excellent time management, be ready to discuss how you prioritise tasks and manage multiple client accounts. You could mention tools or methods you use to stay organised and ensure no client feels neglected.
✨Engage with Enthusiasm
During the interview, show your passion for client engagement and the events industry. Ask insightful questions about their events and how they measure client satisfaction, which will reflect your genuine interest in the role and the company.
