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- Tasks: Manage daily operations, lead a traffic dispatch team, and ensure top-notch customer service.
- Company: Join Biffa, the UK's leading waste management company with a focus on sustainability.
- Benefits: Competitive salary, career development, discounts, and a generous pension scheme.
- Why this job: Make a real impact in waste management while developing your leadership skills.
- Qualifications: Strong operational management experience and ability to lead teams effectively.
- Other info: Dynamic work environment with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A quick look at the role. To efficiently and effectively manage the day-to-day operations of the Depot, whilst delivering and maintaining first class customer service against pre-defined business KPIs. This role will work alongside the Transport Manager role to support the depot's operational, safety, transport and service performance.
Your core responsibilities:
- Support the Depot Manager to ensure depot performance meets required standards while maintaining cost efficiencies, and deputise during periods of absence.
- Lead, support and manage a traffic dispatch team of six, monitoring performance through key KPIs covering Service, Safety and Profitability.
- Oversee daily operations involving 31 vehicles, 50 drivers and 35 routes (including backshifts) across weekdays and selected weekend services.
- Manage driver performance, development and feedback, maintaining personal development plans and supporting career progression.
- Handle underperformance, absence management and disciplinary procedures, ensuring driver cover and manpower levels are sustained year-round.
- Plan and oversee mobilisation of new contracts, short-term projects, re-routes and seasonal changes, ensuring optimal resource and route planning.
- Work with customer services and commercial teams to enhance customer experience, monitor key service reports and attend customer meetings where required.
- Ensure full compliance with Health & Safety requirements, including inductions, training, safe systems of work and collaboration with off-site colleagues.
Our essential requirements:
- Strong operational management experience within the waste or similar industries, with good knowledge of relevant regulations.
- Proven ability to manage people, health & safety, and performance in a unionised environment.
- Skilled at prioritising workloads, delegating effectively, and delivering against KPIs in a fast-changing environment.
- Commercially aware, with experience managing P&L accounts and controlling costs to maximise profitability.
- Confident user of Microsoft systems (including Teams) and other operational software central to Biffa processes.
And here’s why you’ll love it at Biffa:
- Competitive salary.
- Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
- Generous pension scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.
Operations Manager in York employer: Biffa
Contact Detail:
Biffa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in York
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Manager in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your operational management experience and any relevant achievements that align with our requirements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills match what we're looking for. Keep it engaging and personal – we love getting to know our applicants!
Showcase Your KPIs Knowledge: Since KPIs are a big part of this role, make sure to mention your experience with them in your application. Share specific examples of how you've successfully managed performance metrics in previous roles – it’ll really catch our eye!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Biffa
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key operations of the depot and how they align with the company's goals. Familiarise yourself with the specific KPIs mentioned in the job description, as well as any relevant regulations in the waste management industry.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience managing teams, especially in a unionised environment. Think of examples where you've successfully led a team through challenges, improved performance, or handled underperformance. This will demonstrate your capability to manage the traffic dispatch team effectively.
✨Demonstrate Commercial Awareness
Since the role involves managing P&L accounts and controlling costs, come ready to discuss your experience with financial management. Share specific instances where you've maximised profitability or made cost-effective decisions that benefited your previous employers.
✨Prepare for Health & Safety Questions
Given the importance of health and safety in this role, brush up on relevant regulations and best practices. Be ready to explain how you've ensured compliance in past roles, including training and induction processes, to show that you prioritise safety in operations.
