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- Tasks: Join our customer service team as a Waste Management Executive, ensuring high customer satisfaction.
- Company: Biffa is a leading waste management company focused on sustainability and innovation.
- Benefits: Enjoy 24 days holiday, discounts, and family-friendly policies with on-the-job training.
- Why this job: Be part of a fun, energetic team making a real impact in waste management.
- Qualifications: Enthusiasm for customer service and some experience preferred; Microsoft Office knowledge is a plus.
- Other info: This is a full-time, office-based role in Aylesbury on a 6-month fixed term contract.
A fantastic opportunity to join our Biffa customer service team in the waste and recycling industry.
Working as part of our dedicated Customer Service team, you will join a well-established, fun, and energetic organization where we serve as the point of contact for customers to establish and maintain high customer satisfaction.
We are looking for someone enthusiastic about customer service, with excellent customer service skills, attention to detail, a positive attitude, and the ability to remain calm under pressure. Ideally, you will have some experience in a customer service environment. Knowledge of Microsoft Office is helpful but not essential, as we provide on-the-job training.
Why you'll love working at Biffa:
- On-the-job training
- 24 days holiday per year plus Bank Holidays, with options to buy and sell holidays
- Access to Biffa Perkz – high street discounts for you and your family
- Pioneering family-friendly policies
Our Mission: We're here to change the way people think about waste. Whether turning waste into sustainable power, finding new ways to recycle, or keeping it off the streets, we believe every day offers an opportunity to improve lives. Over 11,000 people trust us across the country to provide rewarding careers that are challenging but never dull.
Our Commitment to Diversity: Inclusivity is at the core of our culture at Biffa. We believe that diverse ideas, perspectives, and backgrounds are key to creating a creative and effective workplace that reflects our communities and delivers the best outcomes for colleagues, customers, and stakeholders. We champion diversity, equity, and inclusion at every level.
Waste Management Executive employer: Biffa
Contact Detail:
Biffa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waste Management Executive
✨Tip Number 1
Familiarise yourself with the waste management industry and Biffa's mission. Understanding their commitment to sustainability and customer service will help you align your responses during interviews and show your enthusiasm for the role.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your customer service skills. Think of specific situations where you handled difficult customers or resolved issues effectively, as these will showcase your ability to remain calm under pressure.
✨Tip Number 3
Network with current or former employees of Biffa on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Demonstrate your enthusiasm for the role by preparing thoughtful questions to ask during the interview. This shows your genuine interest in the position and helps you stand out as a candidate who is eager to contribute to the team.
We think you need these skills to ace Waste Management Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Waste Management Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to maintain high customer satisfaction.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your customer service skills and ability to work under pressure.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Waste Management Executive role.
How to prepare for a job interview at Biffa
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what the company values.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, prepare to discuss situations where your attention to detail made a difference. This could be anything from resolving a customer issue accurately to ensuring that all documentation was correct.
✨Stay Calm Under Pressure
Prepare for potential questions about handling stressful situations. Think of examples where you successfully managed a difficult customer or a high-pressure scenario, showcasing your ability to remain composed and effective.
✨Familiarise Yourself with Biffa's Mission
Research Biffa's mission and values before the interview. Be ready to discuss how you can contribute to their goal of changing perceptions about waste and recycling, which will show your alignment with their vision.
