At a Glance
- Tasks: Manage complex contracts and deliver innovative waste solutions while ensuring top-notch customer service.
- Company: Join Biffa, a leader in waste management with a commitment to sustainability.
- Benefits: Enjoy career development, generous pension, medical benefits, and exciting discounts.
- Other info: Embrace a diverse workplace that values creativity and growth.
- Why this job: Make a real impact in waste management and drive positive change in the environment.
- Qualifications: Experience in waste management and account management with a focus on operational excellence.
The predicted salary is between 40000 - 50000 € per year.
Join Biffa as a Contract Manager, owning complex contracts and delivering smarter, safer waste solutions. The role can be done from home; however, you will be covering the M4 corridor.
A quick look at the role: The IRM Contract Manager is responsible for developing and growing waste disposal and resource management services across customer sites, while delivering first-class customer service and account management. You will ensure the right infrastructure is in place to respond quickly to client needs, driving continuous improvement across the contract to deliver strong performance against EBIT targets, recycling objectives, compliance and health & safety standards. Based within our Specialist Services Division, the role delivers tailored solutions for complex and unknown waste streams, including hazardous waste removal, bulk liquid disposal, industrial cleaning, compactors, balers and Integrated Resource Management (IRM).
Your Core Responsibilities
- Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
- Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
- Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
- Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
- Manage monthly profit and loss across a designated contract portfolio.
- Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
- Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
- Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.
Requirements
- Knowledge of waste management, with previous account management experience and a strong operational focus.
- Understanding of lean methodology, with the ability to work to clearly defined KPIs.
- Proven track record of delivering continuous improvement within an operational or service environment.
- Full, current UK car driving licence.
Benefits
- Ongoing career development, training and coaching - because if you don't grow, we don't grow.
- Generous pension scheme.
- Medical and dental scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Plus much more.
Dedicated to diversity
At Biffa we believe different ideas, perspectives and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.
Contract Manager in Swindon employer: Biffa
Biffa is an exceptional employer that prioritises employee growth and development, offering ongoing training and coaching to ensure that both the company and its staff thrive together. With a strong commitment to diversity and a supportive work culture, employees enjoy a range of benefits including a generous pension scheme, medical and dental coverage, and discounts on retail and leisure activities, all while working in a flexible environment covering the M4 corridor. Join us to make a meaningful impact in waste management while advancing your career in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the waste management sector, especially those who work at Biffa or similar companies. A friendly chat can open doors and give you insights that might just land you that Contract Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to meet potential employers, whether it's at a networking event or an interview, make sure to highlight your knowledge of waste management and account management. We want to see how you can drive performance and improve service delivery.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply – follow up with a quick email or LinkedIn message to express your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready to discuss how you've handled complex contracts or improved operational performance in the past. We love hearing about real-life examples that demonstrate your problem-solving skills and commitment to safety and compliance.
We think you need these skills to ace Contract Manager in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Contract Manager role. Highlight your experience in waste management and account management, and don’t forget to mention any relevant KPIs you've hit. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about waste solutions and how your skills align with our goals. Be sure to mention your understanding of health and safety standards and continuous improvement – we love that stuff!
Showcase Your Achievements:When filling out your application, don’t just list your duties; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven growth or improved performance in previous roles. We’re all about results here at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right people quickly. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Biffa
✨Know Your Waste Management Stuff
Make sure you brush up on your knowledge of waste management and resource management services. Familiarise yourself with the latest trends, regulations, and best practices in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Account Management Skills
Prepare examples from your past experiences where you've successfully managed client accounts. Highlight how you drove growth, improved performance, or enhanced customer satisfaction. Use specific metrics to demonstrate your impact, as this will resonate well with the interviewers.
✨Emphasise Safety and Compliance
Since the role involves a strong focus on health and safety, be ready to discuss how you've promoted a safety culture in previous positions. Share any relevant training or certifications you have, and be prepared to talk about how you ensure compliance with regulations and standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company’s approach to waste management and their future goals. This shows that you’re not just interested in the job, but also in how you can contribute to the company's success and align with their vision.
