Traffic Dispatcher - Full Time
Competitive Salary + Great Benefits
Location: Trafford Park Depot (M17 1BS)
Monday to Friday, 11:00 - 19:30
A quick look at the role
The role will effectively support the day-to-day operations of the Depot through successful allocation of vehicles to ensure best in class service delivery. It will also ensure all Health and Safety standards are maintained and that environmental and O Licence compliance is maintained. As well as the transport activity, the role will include hands‑on activity to support employee engagement, continuous improvement projects, and covering items such as productivity and quality of service provision. A well organised individual with a personable disposition is essential, with admin and call handling experience desirable.
Responsibilities
- Call handling – liaising with customers and/or our internal call centres and Biffa drivers
- Daily debrief of Biffa drivers – assisting with confirmation of work plus dealing with any anomalies/issues
- Liaising with Biffa's customer service department and/or direct with customers to resolve issues – including any hazards identified by drivers
- Order processing and confirmation + running and clearing daily reports
- Administrative tasks and housekeeping
Requirements
- Strong knowledge of the local area
- Exceptional communication skill with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers
- Ability to plan, organise and prioritise effectively
- Experience of working to strict deadlines in a time critical environment
- A willingness to adapt and develop skill-sets and knowledge which is determined by the role/business
- Computer literate – comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel)
Benefits
- Competitive salary
- Ongoing career development, training and coaching – because if you don't grow, we don't grow
- Generous pension scheme
- Medical and dental scheme
- Retail and leisure discounts
- Holiday and travel discounts
- Bike to work scheme
- Plus, much more
Traffic Administrator in Stretford employer: Biffa
Biffa is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. Located in East Grinstead, employees benefit from competitive pay, comprehensive training, and ample opportunities for career advancement, all while playing a vital role in promoting sustainability and effective waste management.
