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- Tasks: Manage client relationships and drive growth in Scotland's waste management sector.
- Company: Biffa is revolutionising waste management, turning waste into sustainable solutions.
- Benefits: Enjoy a full-time role with opportunities for professional growth and a dynamic work environment.
- Why this job: Join a diverse team making a real impact on sustainability and customer satisfaction.
- Qualifications: 3 years of experience in customer relationship management and strong financial awareness required.
- Other info: Be part of a company that values creativity, diversity, and innovative thinking.
The predicted salary is between 36000 - 60000 £ per year.
3 days ago Be among the first 25 applicants
A quick look at the role
The
A quick look at the role
The Regional Account Manager is responsible for the commercial relationship between Biffa and its major clients in Scotland. The role will cover growth and development of the portfolio of customers, financially and sustainably, contractual negotiations, meeting the relevant KPI\’s and SLA\’s, compliance, customer satisfaction and retention and adherence to health & safety.
Your Core Responsibilities
- Ensure all portfolios have account plans set up for the year, achievement objectives are set around growth, development, profitability, sustainability, contract compliance and pricing negotiations
- Retention of Major clients, through positive relationships, reliability of service provision to ensure the achievement of budgeted profit, and volume growth for the year
- Lead all Tender processes and facilitate professional and timely responses in conjunction with the Bid Management team.
- Identify new development opportunities to deliver profitable growth whilst supporting customers in exploring opportunities to reuse and reduce waste
- Conduct regular customer review meetings with relevant stakeholders.
- Prepare and present monthly reporting information to customers using Power BI.
- Conduct regular site and waste audits to make improvements to support customer sustainability objectives and targets
- Support customers with staff training in waste management behaviours to make sustainability improvements.
- Prepare and negotiate contractual agreements with customers
- Assist local depots and customer service teams to resolve customer issues around collection services, health and safety, container changes or the introduction of alternative services
- Ensure customer debt position is maintained in line with contractual commitments consulting regularly with the Credit Control team.
Our Essential Requirements
- 3 years\’ experience maintaining and developing customer relationships
- Confident using business software and Microsoft Office Suite including Excel and PowerPoint
- Well organised with excellent attention to detail and the ability to prioritise work effectively
- Strong financial awareness with an understanding of customer profit modelling and internal P&L analysis
- Charismatic and confident with the ability to influence and negotiate at all levels
Biffa – we\’re changing the way people think about waste
At Biffa, we love working with waste. Whether we\’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It\’s a view that\’s shared by our 11,000+ people around the country, who trust us to provide them with a career that\’s always rewarding, often challenging, but never dull.
We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you\’ll find us championing diversity and equality at every turn
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Technology, Information and Internet
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Regional Account Manager employer: Biffa
Contact Detail:
Biffa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Account Manager
✨Tip Number 1
Familiarise yourself with Biffa's sustainability initiatives and how they align with the role of Regional Account Manager. Understanding their approach to waste management will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Biffa, especially those in sales or account management roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven growth in previous roles. Tailoring your experiences to reflect the responsibilities outlined in the job description will demonstrate your suitability for the position.
✨Tip Number 4
Brush up on your negotiation skills and be ready to showcase them. Since the role involves contractual negotiations, being able to articulate your approach to achieving win-win outcomes will be crucial during the interview process.
We think you need these skills to ace Regional Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintaining and developing customer relationships, as well as your proficiency with business software like Microsoft Office. Use specific examples that demonstrate your ability to meet KPIs and SLAs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the responsibilities of the Regional Account Manager, particularly in terms of contractual negotiations and customer retention strategies.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention any successful projects where you led tender processes or improved customer satisfaction, and include metrics to back up your claims.
Prepare for Interviews: If invited for an interview, be ready to discuss your approach to building positive client relationships and your understanding of financial awareness in customer profit modelling. Prepare examples that illustrate your negotiation skills and ability to influence stakeholders.
How to prepare for a job interview at Biffa
✨Know Your Numbers
As a Regional Account Manager, you'll need to demonstrate strong financial awareness. Brush up on your understanding of profit modelling and internal P&L analysis. Be prepared to discuss how you've managed budgets and achieved financial targets in previous roles.
✨Showcase Your Relationship Skills
This role heavily relies on maintaining and developing customer relationships. Think of specific examples where you've successfully built rapport with clients or resolved conflicts. Highlight your ability to influence and negotiate at all levels during the interview.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer issues or contract negotiations. Prepare scenarios from your past experiences where you had to think on your feet and deliver positive outcomes for your clients.
✨Familiarise Yourself with Power BI
Since you'll be preparing and presenting reports using Power BI, it's crucial to show your proficiency with this tool. If you're not already familiar, consider doing a quick tutorial or two to understand its functionalities and how it can aid in reporting customer data effectively.
