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For Companies At a Glance
- Tasks: Manage customer relationships and drive growth in the East Region.
- Company: Biffa is transforming waste management into sustainable solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth and development.
- Why this job: Join a team that values innovation, diversity, and making a positive impact on the community.
- Qualifications: Commercially focused with strong analytical skills and relationship-building abilities.
- Other info: Work autonomously while collaborating with senior leadership across various departments.
The predicted salary is between 36000 - 60000 £ per year.
A quick look at the role
Help us make a difference as a Regional Account Manager, managing a portfolio of customers in the East Region of the UK. You will be responsible for maintaining the business relationship between a Biffa Region and the client, covering commercial results, growth and development, contract negotiations, meeting KPIs and SLAs, compliance, customer satisfaction and retention, strategic account planning, innovative solutions, and ensuring high-quality service.
Your Core Responsibilities
- Serve as the primary interface between the company and the client, ensuring the implementation of strategic account plans, service success, contract compliance, retention, and pricing negotiations.
- Attend customer reviews and present detailed management information and advice on waste management programs.
- Build customer confidence by creating solid and stable multi-level relationships.
- Act as the point of escalation for the client to support the resolution of issues.
- Ensure customer debt aligns with contractual limits by addressing invoice queries promptly.
- Negotiate, influence, and communicate effectively at all levels within the organization and externally to deliver long-term benefits.
Requirements
Our essential requirements
- The Regional Account Manager is responsible for driving growth. The role operates with a high level of autonomy, aligned with the long-term regional business plan.
- Must be commercially focused, with the ability to analyze and forecast the success of business proposals, understanding financial principles related to costs, profits, markets, and added value.
- This role involves performance management of contracts based on KPIs and metrics.
- Ability to build key internal relationships across departments and with senior leadership, including Area Directors, fleet, compliance, finance, and HR.
- Ability to establish and maintain key external relationships at all levels.
Biffa - we're changing the way people think about waste. At Biffa, we love working with waste. Whether turning it into sustainable power, recycling, or keeping streets clean, we see every day as an opportunity to improve lives. Our 11,000+ employees trust us to provide rewarding careers that are challenging but never dull. We value diversity and equality, believing that different ideas, perspectives, and backgrounds foster a creative and effective work environment.
Regional Account Manager employer: Biffa
Contact Detail:
Biffa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Account Manager
✨Tip Number 1
Familiarise yourself with Biffa's core values and mission. Understanding how they approach waste management and sustainability will help you align your answers during interviews, showcasing your enthusiasm for their vision.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Regional Account Manager role, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your experience with contract negotiations and KPIs, as these are crucial for the role.
✨Tip Number 4
Stay updated on industry trends related to waste management and sustainability. Being knowledgeable about current challenges and innovations will demonstrate your commitment to the field and your potential value to Biffa.
We think you need these skills to ace Regional Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, customer relations, and contract negotiations. Use specific examples that demonstrate your ability to drive growth and maintain client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with KPIs, SLAs, and strategic account planning.
Showcase Your Commercial Acumen: Emphasise your understanding of financial principles and your ability to analyse business proposals. Provide examples of how you've successfully forecasted outcomes or driven commercial success in previous roles.
Prepare for Potential Questions: Anticipate questions related to customer satisfaction, conflict resolution, and relationship building. Prepare specific scenarios from your past experiences that demonstrate your problem-solving skills and ability to negotiate effectively.
How to prepare for a job interview at Biffa
✨Understand the Company and Its Values
Before your interview, take some time to research Biffa and its mission. Understand their approach to waste management and how they value diversity and equality. This will help you align your answers with their core values and demonstrate your genuine interest in the company.
✨Prepare for Scenario-Based Questions
As a Regional Account Manager, you'll need to handle various situations. Be ready to discuss past experiences where you've successfully managed client relationships, resolved conflicts, or negotiated contracts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Commercial Acumen
Since the role requires a strong commercial focus, be prepared to discuss how you've previously analysed business proposals and forecasted success. Highlight any experience you have with KPIs and metrics, as well as your understanding of financial principles related to costs and profits.
✨Demonstrate Relationship-Building Skills
Building solid relationships is key in this role. Think of examples where you've established trust with clients or internal stakeholders. Be ready to explain how you maintain these relationships and ensure customer satisfaction, as this will be crucial for your success at Biffa.
