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For Companies At a Glance
- Tasks: Manage client relationships and drive business growth in the East Region.
- Company: Biffa is revolutionising waste management, focusing on sustainability and community impact.
- Benefits: Enjoy a rewarding career with opportunities for growth and a diverse work environment.
- Why this job: Join a team that values innovation and makes a real difference in waste management.
- Qualifications: Commercially focused with strong relationship-building and negotiation skills required.
- Other info: Work autonomously while contributing to strategic account planning and service excellence.
The predicted salary is between 43200 - 72000 £ per year.
A quick look at the role
Help us make a difference as a Regional Account Manager, managing a portfolio of customers in the East Region of the UK. Your responsibilities include managing the business relationship between Biffa Region and clients, covering commercial results, growth, contract negotiations, KPI and SLA adherence, compliance, customer satisfaction, retention, strategic account planning, innovative solutions, and ensuring high-quality service.
Your Core Responsibilities
- Serve as the primary interface between the company and client, ensuring the implementation of strategic account plans, service success, contract compliance, retention, and pricing negotiations.
- Attend customer reviews and present management information and advice on waste management programs.
- Build customer confidence through solid, multi-level relationships.
- Act as the point of escalation for clients to support resolution of issues.
- Ensure customer debt aligns with contractual limits by addressing invoice queries promptly.
- Negotiate, influence, and communicate effectively at all levels internally and externally to deliver long-term benefits.
Requirements
Our essential requirements
- The Regional Account Manager is responsible for driving growth. The role operates with a high level of autonomy, aligned with the long-term regional business plan.
- Must be commercially focused, analyzing and forecasting the success of business proposals, understanding financial principles related to costs, profits, markets, and value.
- Responsible for contract performance management in line with KPIs and metrics.
- Ability to build key internal relationships across departments and with senior leadership, as well as external organizations at all levels.
Biffa - we're changing the way people think about waste
At Biffa, we love working with waste—turning it into sustainable power, recycling innovatively, and keeping communities clean. Our 11,000+ employees are committed to providing rewarding careers that are challenging and impactful. We value diversity and equality, believing that different perspectives foster a creative and effective working environment.
Regional Account Manager employer: Biffa
Contact Detail:
Biffa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Account Manager
✨Tip Number 1
Familiarise yourself with Biffa's core values and mission. Understanding how they approach waste management and sustainability will help you align your answers during interviews, showcasing your commitment to their goals.
✨Tip Number 2
Network with current or former employees of Biffa on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Regional Account Manager role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage client relationships and drive growth. Highlight instances where you've successfully negotiated contracts or improved customer satisfaction to make a strong impression.
✨Tip Number 4
Stay updated on industry trends related to waste management and recycling. Being knowledgeable about current challenges and innovations in the sector will allow you to engage in meaningful discussions during interviews and show your passion for the field.
We think you need these skills to ace Regional Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in commercial settings. Emphasise your skills in contract negotiations, KPI adherence, and customer relationship management to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for waste management and sustainability. Discuss how your previous experiences have prepared you for the role of Regional Account Manager and how you can contribute to Biffa's mission.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements that demonstrate your ability to drive growth and manage client relationships effectively. Use metrics to illustrate your success in previous roles.
Prepare for Potential Questions: Anticipate questions related to strategic account planning and customer satisfaction. Be ready to discuss specific examples of how you've handled contract negotiations and resolved client issues in the past.
How to prepare for a job interview at Biffa
✨Understand the Company and Its Values
Before your interview, take some time to research Biffa and its mission. Familiarise yourself with their approach to waste management and sustainability. This will help you align your answers with their values and demonstrate your genuine interest in the company.
✨Prepare for Scenario-Based Questions
As a Regional Account Manager, you'll need to handle various situations. Be ready to discuss past experiences where you've successfully managed client relationships, resolved conflicts, or negotiated contracts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Commercial Acumen
Since the role requires a strong commercial focus, be prepared to discuss how you've analysed business proposals and forecasted success in previous roles. Highlight your understanding of financial principles and how they relate to driving growth and profitability.
✨Demonstrate Relationship-Building Skills
Building solid relationships is key in this role. Think of examples where you've developed multi-level relationships with clients or internal stakeholders. Emphasise your communication skills and ability to influence others, as these will be crucial for success in managing accounts.
