Regional Account Manager

A quick look at the role Help us make a difference as a Regional Account Manager, managing a portfolio of customers in the East Region of the UK. Your responsibilities include managing the business relationship between Biffa Region and clients, covering commercial results, growth, contract negotiations, KPI and SLA adherence, compliance, customer satisfaction, retention, strategic account planning, innovative solutions, and ensuring high-quality service. Your Core Responsibilities Serve as the primary interface between the company and client, ensuring the implementation of strategic account plans, service success, contract compliance, retention, and pricing negotiations. Attend customer reviews and present management information and advice on waste management programs. Build customer confidence through solid, multi-level relationships. Act as the point of escalation for clients to support resolution of issues. Ensure customer debt aligns with contractual limits by addressing invoice queries promptly. Negotiate, influence, and communicate effectively at all levels internally and externally to deliver long-term benefits. Requirements Our essential requirements The Regional Account Manager is responsible for driving growth. The role operates with a high level of autonomy, aligned with the long-term regional business plan. Must be commercially focused, analyzing and forecasting the success of business proposals, understanding financial principles related to costs, profits, markets, and value. Responsible for contract performance management in line with KPIs and metrics. Ability to build key internal relationships across departments and with senior leadership, as well as external organizations at all levels. Biffa – we\’re changing the way people think about waste At Biffa, we love working with waste—turning it into sustainable power, recycling innovatively, and keeping communities clean. Our 11,000+ employees are committed to providing rewarding careers that are challenging and impactful. We value diversity and equality, believing that different perspectives foster a creative and effective working environment. #J-18808-Ljbffr