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- Tasks: Transform data into smarter waste solutions and enhance customer service decisions.
- Company: Join Biffa, a leader in sustainable waste management.
- Benefits: Competitive salary, generous pension, discounts, and ongoing career development.
- Why this job: Make a real impact on sustainability while developing your analytical skills.
- Qualifications: Strong analytical skills, advanced IT proficiency, and attention to detail required.
- Other info: Inclusive culture that values diverse perspectives and offers excellent career growth.
The predicted salary is between 24000 - 36000 £ per year.
Turning data into smarter waste solutions, helping Biffa understand customers and drive better service decisions. Monday to Friday role. Salary banding between 28-30k.
A quick look at the role:
- To understand, communicate, and enhance commercial profitability by identifying new opportunities for financial improvement across customer accounts and the wider supply chain.
Your core responsibilities:
- Business Insights - Design, develop and maintain methods of extracting customer pricing and activity data to view and demonstrate profitability.
- Management Information Development – Support the business to introduce new / amend existing MI reporting to support simplicity and drive more data-value.
- Support Teams - Work closely with appropriate areas of the business to understand, document and deliver their requirements.
- Respond to ad-hoc report requests and data enquiries from all areas of the business, principally expected to be senior management and customers via our team.
- Work with the Head of Bid & Projects, to ensure reporting data is securely housed on existing business platforms and accessible to the relevant stakeholders in customer service, commercial and operational teams.
- Leading on small projects in relation to information products e.g. sourcing specific information missing from the data warehouse or developing a contained set of reports. Work with colleagues/clients to discuss requirements, draft plans, manage stakeholder expectations and ensure delivery against these plans.
Our essential requirements:
- Strong analytical and mathematical ability, including the capacity to pass a logic-based assessment at interview.
- Advanced IT skills, particularly Excel, Microsoft Office, and business intelligence tools.
- High attention to detail with excellent organisational skills and prior experience in an analytical role.
- Flexibility to travel between offices, occasional overnight stays, and a driving licence desirable.
And here’s why you’ll love it at Biffa:
- Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
- Competitive salary.
- Generous pension scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Life cover.
About Biffa: At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to Diversity: Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Customer Analyst in Nottingham employer: Biffa
Contact Detail:
Biffa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Analyst in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Biffa on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Analyst role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your analytical skills. Since this role requires strong analytical and mathematical abilities, practice some logic puzzles or data interpretation exercises. Show them you can turn numbers into actionable insights!
✨Tip Number 3
Don’t forget to showcase your IT skills! Be ready to discuss your experience with Excel and business intelligence tools during the interview. Maybe even bring along a portfolio of reports or dashboards you've created to demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining Biffa and contributing to their mission of turning waste into smarter solutions.
We think you need these skills to ace Customer Analyst in Nottingham
Some tips for your application 🫡
Show Off Your Analytical Skills: Make sure to highlight your analytical and mathematical abilities in your application. We want to see how you can turn data into insights, so share examples of how you've done this in previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Analyst role. Mention specific skills like Excel and business intelligence tools that are mentioned in the job description.
Be Detail-Oriented: Attention to detail is key for this role. When writing your application, double-check for any typos or errors. A polished application shows us you care about quality and accuracy.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us, making it easier for us to review your skills and experience.
How to prepare for a job interview at Biffa
✨Know Your Data
As a Customer Analyst, you'll be working with data all day long. Brush up on your analytical skills and be prepared to discuss how you've used data to drive decisions in the past. Think of specific examples where your insights led to improved profitability or efficiency.
✨Excel Like a Pro
Since advanced IT skills, especially in Excel, are essential for this role, make sure you’re comfortable with functions, pivot tables, and data visualisation. You might even want to prepare a mini demo or example of a report you've created to showcase your skills during the interview.
✨Understand Biffa's Mission
Familiarise yourself with Biffa’s commitment to sustainability and waste management. Be ready to discuss how your role as a Customer Analyst can contribute to their mission of turning waste into smarter solutions. Showing that you align with their values will definitely give you an edge.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle stakeholder expectations. Think about past experiences where you had to manage conflicting requirements or deliver under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.