At a Glance
- Tasks: Lead and shape the strategic direction of our London region with a focus on operational excellence.
- Company: Join Biffa, a forward-thinking company transforming waste management into sustainable solutions.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Be part of a diverse team dedicated to innovation and excellence in waste management.
- Why this job: Make a real impact in a role that champions sustainability and community engagement.
- Qualifications: Proven leadership experience in complex operations and strong financial acumen required.
The predicted salary is between 70000 - 90000 £ per year.
Biffa is seeking an exceptional Regional General Manager to take full strategic ownership of our London region. Reporting to the Area Business Director, you are the driving force behind multi-site operational excellence. Through people-first leadership, strategic foresight, and an unwavering commitment to service and safety, you shape the region's success story. Your leadership sets the tone for sustained growth, customer satisfaction, and cultural resonance across all sites. In this high-impact role, you will lead from the front—ensuring every operation is safe, compliant, and cost-effective. You will balance diligence with agility, continuously uncovering efficiencies and embedding a performance mindset that delivers bottom-line results. Representing Biffa at a senior level, you build strategic partnerships and forge relationships within local networks. With sharp commercial instincts, you anticipate challenges and identify competitive opportunities—always ready with a game plan that keeps the region one step ahead.
Key Responsibilities
- Strategic Leadership
- Define and deliver the regional strategy aligned with organisational goals
- Influence the wider business and contribute to national planning conversations
- Set and support strategic growth initiatives (organic and M&A)
- Represent the region in key stakeholder engagements and Town Halls
- Operational Management
- Ensure safe and compliant operations with visible safety leadership
- Deliver P&L accountability and meet budget targets
- Foster operational excellence through simplicity, consistency, and data-driven performance
- Drive efficiencies across disposal, payroll, and asset utilisation
- Drive efficient processes and high recovery rates in Transfer Stations
- People & Culture
- Develop and sustain a high-performance culture through coaching and leadership behaviours
- Lead succession planning and colleague development
- Engage and inspire teams through genuine, accountable leadership
- Champion diversity, inclusion, and collaborative working across sites
- Customer Excellence
- Ensure industry-leading service with a relentless customer-first mindset
- Lead successful mobilization and reduce customer churn
- Ensure strong links with the Customer Services and Credit Control team to ensure that churn is managed in the appropriate way for the region
- Achieve On-Time-In-Full (OTIF) delivery targets
- Commercial Enablement
- Enable growth through commercial partnerships and local market opportunities
- Support capacity expansion and talent development across regional and site teams through partnering with Central support teams
- Collaborate and influence with disposal procurement team to negotiate competitive disposal rates/terms to support the disposal budget
What We’re Looking For
- A proven track record of running large, operationally complex businesses
- Strong financial acumen and experience owning a P&L
- Senior leadership experience across commercial, operational, and people functions
- The ability to build performance cultures that deliver results
- Executive presence with strong stakeholder influence
- Experience driving transformation or business improvement
- Degree-level education (or equivalent experience); Transport CPC advantageous
Biffa - we’re changing the way people think about waste. At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.
Regional General Manager in London employer: Biffa
Biffa is an exceptional employer that prioritises a people-first culture, fostering a high-performance environment where every team member is empowered to contribute to our mission of transforming waste into sustainable solutions. Located in London, this role offers the opportunity to lead a diverse team while driving operational excellence and strategic growth initiatives, all within a supportive framework that champions diversity and inclusion. With a commitment to employee development and a focus on safety and customer satisfaction, Biffa provides a rewarding career path for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Regional General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to folks who work at Biffa or similar companies. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Biffa’s values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for waste management and how your leadership style aligns with our people-first approach. Tailor your responses to highlight your strategic thinking and operational excellence.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in running complex operations and managing P&L. We want to hear how you’ve driven efficiencies and fostered high-performance cultures. A confident delivery can make all the difference in leaving a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Biffa team. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Regional General Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Regional General Manager role. Highlight your leadership experience, financial acumen, and any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for Biffa. Share your passion for people-first leadership and how you plan to shape our London region's success story.
Showcase Your Strategic Thinking:In your application, demonstrate your strategic foresight and ability to anticipate challenges. We want to see how you can contribute to our national planning conversations and drive growth initiatives.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Biffa!
How to prepare for a job interview at Biffa
✨Know Your Numbers
As a Regional General Manager, you'll need to demonstrate strong financial acumen. Brush up on your P&L management skills and be ready to discuss how you've driven efficiencies and met budget targets in previous roles. Bring specific examples that showcase your ability to manage complex operations while keeping an eye on the bottom line.
✨Showcase Your Leadership Style
This role is all about people-first leadership. Be prepared to share your approach to developing high-performance cultures and how you've engaged and inspired teams in the past. Think of anecdotes that highlight your coaching abilities and how you've championed diversity and inclusion within your teams.
✨Strategic Vision is Key
Biffa is looking for someone who can define and deliver regional strategies. Come equipped with insights on how you would align the regional strategy with organisational goals. Discuss any past experiences where you've influenced wider business strategies or contributed to national planning conversations.
✨Build Relationships
As a senior leader, you'll need to forge strategic partnerships and engage with key stakeholders. Prepare to talk about how you've built relationships within local networks and how you plan to represent Biffa at a senior level. Highlight any successful collaborations that have led to growth or operational improvements.
