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- Tasks: Manage daily operations, focusing on safety and efficiency while delivering top-notch customer service.
- Company: Join Biffa, the UK's leading waste management company dedicated to sustainability.
- Benefits: Enjoy competitive salary, generous pension, discounts, and ongoing career development.
- Why this job: Make a real impact in waste management and drive innovation for a sustainable future.
- Qualifications: Experience in managing operational teams, preferably in hazardous waste.
- Other info: Be part of a diverse team that values creativity and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Help us make a difference as an Operations Assistant Manager. A quick look at the role: Manage the day-to-day operations of the SWARF cost centre with a strong focus on Safety, Health, and Environmental priorities. You will drive operational efficiency, maximise financial performance, deliver excellent customer service to both internal and external clients, and develop SWARF's potential through market-driven innovation.
Key responsibilities include:
- Managing team performance and development, all measured through site KPIs.
- Promoting a strong health, safety, and environmental culture by reducing incidents, ensuring adherence to safety protocols, and conducting investigations and disciplinary hearings when needed.
- Ensuring operational compliance with permits, licences, and legal standards by avoiding breaches, emissions, and excessive waste stock.
- Delivering excellent customer service by optimising treatment methods, managing site bookings, and ensuring resources are in place to meet KPIs.
- Managing site financial performance through regular reporting, and by controlling costs across treatment, labour, and maintenance to meet or exceed budget targets.
- Leading and supporting the team by overseeing personnel matters, assigning duties, setting goals, and aligning with the Site Manager on operational priorities.
- Fostering continuous improvement by engaging staff, maintaining high standards, encouraging training, and leading or supporting new project implementations.
Our essential requirements:
- Education / Qualifications: IOSH Managing Safely (or equivalent)
- Experience: Experience of managing an operational team within the Hazardous Waste industry; ideally a Physical-Chemical Treatment and/or Hazardous Waste Transfer Station.
- Technical Knowledge: Hazardous waste legislation (desirable); have a working understanding of ISO 9001, 14001 & 45001.
Benefits:
- Ongoing career development, training and coaching - Because if you don't grow, we don't grow.
- Competitive salary.
- Generous pension scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Life cover.
At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.
Operations Manager in London employer: Biffa
Contact Detail:
Biffa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially around health and safety, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and operational knowledge, especially in the hazardous waste sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our mission at Biffa.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing operational teams, especially in the Hazardous Waste industry, and showcase any relevant qualifications like IOSH Managing Safely.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Mention specific examples of how you've driven operational efficiency and delivered excellent customer service in previous positions.
Showcase Your Team Leadership Skills: We want to see how you’ve led and supported teams in the past. Share stories that demonstrate your ability to manage personnel matters, set goals, and foster a proactive team culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Biffa
✨Know Your Safety Protocols
Since the role focuses heavily on health, safety, and environmental priorities, make sure you brush up on relevant safety protocols and legislation. Be prepared to discuss how you've implemented these in past roles and how you would promote a strong safety culture in the new position.
✨Showcase Your Operational Efficiency Skills
Demonstrate your understanding of operational compliance and financial performance management. Bring examples of how you've maximised efficiency and controlled costs in previous roles, especially within the hazardous waste industry, to show you can hit those KPIs.
✨Emphasise Team Leadership Experience
This role requires managing team performance and development, so be ready to share specific instances where you've successfully led a team. Discuss how you set goals, assigned duties, and fostered a proactive team culture to align with the Site Manager's priorities.
✨Prepare for Customer Service Scenarios
Excellent customer service is key in this role. Think of examples where you've optimised service delivery or resolved client issues effectively. Highlight your ability to manage site bookings and ensure resources are in place to meet customer needs.
